Provisioning Engineer

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:The ideal Provisioning Engineering candidate is passionate about technology and customers.  A true problem solver, the Provisioning Engineer will take personal ownership in seeing a problem through to resolution.  You will understand IT environments across heterogeneous operating environments. You will be comfortable speaking with Executives, Security, Product and Customer Operations teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.What You'll Do:Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.Provision new and existing customer features and ensure timely delivery.Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.Perform audits of customer subscriptions and features to ensure accuracy.Assist with internal security and access control audits.Create process and troubleshooting documentation for the internal teams to reference.Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.Provide provisioning-specific product knowledge to the greater technical support team through trainings, Q&A, and documentationLeverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer provisioning issues.Participate in technical communications within the team to share best practices and learn about new technologies and complementary security applications.What You'll Need:2+ years of customer support, technical support, system administration or related customer facing role.Familiarity with different scripting languages.Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.Ability to learn new technologies quickly.Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)Ability to work independently with little direct supervision and as a part of a team.Outstanding analytical and organizational abilities.Ability to remain calm, composed and articulate when dealing with tough customer situations.Ability to manage tight deadlines and variable workload while maintaining an acute attention to detail.Preferred Qualifications:Bachelor’s Degree in Computer Science or equivalentSecurity + or similar security certifications.3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.Python Scripting and RestAPI experience.Experience with Salesforce in the areas of Sales and Service cloud.#LI-NR1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.