Senior Product Manager

Job Summary:JOB DESCRIPTION – SENIOR PRODUCT MANAGER, TICKETWEBLocation: Toronto, ON (or remote in Canada)Division: TicketWeb, Festivals & General AdmissionLine Manager: Product Management LeadContract Terms: Permanent, Full-time (37.5 hours per week)THE TEAMTicketWeb is a leader in online ticketing for club owners and promoters. Our global team operates as part of the Festivals and General Admission segment within the larger Ticketmaster / Live Nation family, setting our own roadmap, all with the financial backing and resources of a Fortune 500 company.THE JOBAs a Senior Product Manager, you will create compelling product experiences that empower both event owners and fans of some of the most exciting up-and-coming music and comedy artists. Working closely with our Engineering, Design, and Business Development teams, you will help be the voice of the customer, understanding their needs, and translating those needs into next-generation products that they will love.You’ll accomplish this with a get-it-done attitude, sharp attention to detail, and you’ll work to evolve and iterate our platform helping to bring it to the next level.WHAT YOU WILL BE DOINGDefine, own and execute end-to-end product vision and roadmap for ownership area, with a user and innovation centric lensDetermine and prioritize complex customer and client needs utilizing market and user research techniquesWork cross-functionally with BD, Marketing, Design, Engineering, and Support to deepen understanding of customer, client, and team needs/areas of improvementLead product discovery engagements by analyzing qualitative and quantitative data points to make sure we’re solving the right problemDefine and oversee product feature creation, with a focus on MVP development and future iteration planningBe a key contributor to the build phase by ensuring the product meets and exceeds the quality and methodologies that make our product a leader in the spaceWork and collaborate with your squad to plan spirits, run story acceptance meetings, and monitor progress to move projects forwardMeasure, analyze, and report on product metrics to help grow, innovate, and improveOur job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)5+ years of work experience in product managementExperience working in ticketing and/or the events/music industry is a bonusExperience using JIRA, ZenHub, Pivotal Tracker, or other Agile product development platformsStrong problem-solving capabilities, technical aptitude and experience with data-driven decision makingSkilled at working effectively and collaboratively with cross-functional teamsSolid sense of customer empathy and a passion for building quality productsExperience working in a start-up or a marketplace environment an assetYOU (BEHAVIOURAL SKILLS)Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.Inquisitive – A forever student, always seeking to learn and grow with and from your peers.Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.