Summary Posted: Jan 11, 2024 Weekly Hours: 40 Role Number: 200533498 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
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The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Demand Planner. This role is an opportunity for a motivated individual to apply their eye for business, influencing skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts.
The worldwide demand planner will be responsible for the demand forecasting and planning for a part of the AppleCare business. You are comfortable in working with cross-functional teams and in using analytics to improve forecasting methods. You will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The ideal candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should also be a creative problem solver, who is passionate about building, maintaining, and driving innovative solutions to deliver outstanding customer service. Key Qualifications Key Qualifications 7+ years of experience in forecasting or planning Extensive experience in analyzing large data sets and conducting ad hoc analysis Adept at merging data from a variety of sources in order to generate conclusions through analysis Skills for blending quantitative and qualitative data Experience in executive level reporting Service Operations experience a plus Proven ability to track and manage ongoing activities within a project Comfortable with ambiguity Proven process improvement skills with a natural curiosity and desire to understand how things work Excellent English communication skills - both verbal & written Experience in leading or working in cross-functional teams to drive projects to completion Independent self-starter who can prioritize in a fast-paced environment Advanced Excel skills, including the use of macros a plus SAP APO experience a plus Knowledge of SQL or Tableau a plus Description Description Become the go-to specialist for demand related activities for one or more LOBs supporting the AppleCare business Utilize analytical skills and available tools to collect, organize, and analyze data to support forecasting efforts Develop, maintain and improve data-driven demand models to provide accurate forecasts in an ever-changing business environment Complete root cause analyses and develop mitigation plans for any unexpected demand changes Contribute to the improvement of AppleCare demand forecasting by developing tools that improve the speed and accuracy of service forecasts Effectively and promptly communicate changes to model inputs and outputs that have significant relevance to business operations Work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to implement the most efficient supply chain solutions for AppleCare Play a leadership role in the standardization of deliverables; ensure adherence to commitments Education & Experience Education & Experience BS degree, 5 years in a service, manufacturing or logistics operation or equivalent experience. MS/MBA in Supply Chain or Operations is a plus. Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,500 and $205,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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