Regional Service Delivery Manager

Regional Service Delivery ManagerDescription -Job Description – Regional Service Delivery Manager Regional Service Delivery Management: Design the governance framework for global and regional deals in between BU and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required RACIs/R&Rs and work to continuously improve the HP/Partner operational ecosystem supporting key APJ accounts.Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction and TCE on key APJ accounts.Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.Skillset required :Ability to work in a diverse team, and with a diverse range of peopleDeep understanding of Services/Contractual business, direct back ground preferredMin 8 years Service Delivery and/or Operations Management experience (or relevant equivalent)Min 2 years experience in Project/Program Management preferred (or relevant equivalent)Growth mindset, creative thinking & Quick to embrace changeExcellent Stakeholders Management skillsGood understanding of financials/costing/pricing methodologies in the services industryGood understanding of Risk Management methodologies in the Customer Support environmentJob -SalesSchedule -Full timeShift -No shift premium (India)Travel -Not SpecifiedRelocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.