Datacentre Technician Intern - DB4

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Datacentre Technician Intern - DB4Are you interested in the datacentre industry and want to gain valuable experience with one of the world’s fastest-growing tech companies?We seek a bright and driven student for a Datacentre Operations internship at Equinix.Reporting to the Datacentre Manager, this role will give you an excellent insight into how a datacentre is run and give you hands-on experience and exposure to installations, customer management, datacentre operations and maintenance in a mission-critical environment.Who are we?Equinix is one of the largest growing Data Centre companies, with growing connectivity between clients worldwide. That’s why we're always looking for creative and visionary people who can help us achieve our goal – global interconnection. With over 250 datacentres spanning across 5 continents, we are home of the Cloud, supporting over 1000+ Cloud and IT services companies that are directly engaged in technological innovation and development.We are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions.What you will be doing?Installations:Shadow Senior Technicians to learn aspects of Customer Installations.Queue ManagementLearn about managing and assigning activities through CRM systems with emphasis on meeting strict customer SLAs.Assist certified IBX Technicians in installing Cross-Connects over multiple platforms using various media types.Documentation/Reporting:Understand the importance of maintaining paper and electronic records for all work activities.Understand the importance of delivery management in an IBX environment.Assist logistics specialists in receiving and managing incoming and outgoing packages.Projects:Learn about managing small to medium sized customer projects using various tools such as MS-Project, Gantt Charts.Training:Completing all assigned training in a timely mannerCustomer Management:Appreciate the importance of fulfilling customer activities in timely and precise manner.Shadow customer management teams to manage complex customer queries.Operational SupportOperating and coordinating incoming and outgoing deliveries, both for internal and external customers, providing prompt and efficient responses and explaining on-site procedures.This also includes goods lift supervision during deliveriesAssists IBX Technician with Lifting equipment to be utilized where necessaryEnsuring health & safety policy is followed and escalates any issuesDatacentre Maintenance:Appreciate the importance of maintaining and cleaning the site to a suitably professional levelUnderstand waste management requirements, policies and responsible waste disposal methods.To be successful in this role you will have:Essential:Computer-literacy / IT skills (email, internal systems, Internet etc.)Overall baseline computerknowledge and familiarity (Window Platform)Proficient in Microsoft Office (Word, Excel, Outlook)An interest in the datacentre industryCan do, positive attitudeStrong desire to learnGood listening skillsDesirable:Knowledge of Datacentre or mission-critical environmentsExperience in Customer Service / Operation Centres / Datacentres / Warehouses / Logistics /Asset ManagementWhat We Offer:The opportunity to leave your mark on a company that is growing quickly and still manages to keep a pioneer spirit. We offer a superb opportunity to build and expand your experience in an international environment. Please note this is a full-time, paid internship based at one of our Dublin data centers and will run for 6 months.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.