Product Operations - Associate Program Manager

Who We Are Simpplr is the leading AI-powered employee experience platform. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish. Trusted by more than 700+ leading brands, including Penske, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance. Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com . Product Operations - Associate Program Manager Simpplr ( www.Simpplr.com )  is looking for an Associate Program Manager for its market leading product that is defining the way companies engage and connect with their employees. This role will be working with multiple teams based out of Canada/US/India offices. We offer a great working environment and an excellent opportunity to be part of a dynamic and rapidly scaling product organization. What you’ll do: Apply preliminary knowledge of Salesforce to customize, configure, and administer the platform, ensuring alignment with organizational needs. Work closely with cross-functional teams which includes Sales, Finance & Product Operations for maintaining Simpplr licenses with its customers to achieve organizational goals. Atleast 3 hours of overlapping flexible work time with Canada team (suggested 2-11 PM IST) Identify and resolve issues related to Simpplr licenses maintenance needs and raising tickets/cases with Salesforce support to ensure smooth operations. Maintain comprehensive documentation of MIS processes, data models, and Salesforce configurations for future reference and training. Utilize analytical skills to interpret complex data sets, identify trends, and provide insights for informed decision-making. Hands on working on Atlassian products e.g. Jira, Confluence for data driven reporting. Generate and deliver regular reports to stakeholders, highlighting key performance indicators and recommending improvements based on data analysis. Ensure data security and compliance with relevant regulations, implementing necessary measures to safeguard sensitive information. Work as a Scrum practitioner with agile teams to achieve higher levels of scrum maturity, at times even facilitate sprints & scrum ceremonies.     What makes you a great fit for our team: At least an year of experience on Salesforce platform At least 2 years of hands-on experience in MIS/IT Experience working in an Agile Software Development environment Exposure to Jira & Confluence  Experience in data analysis, decision making, leading data-driven projects and  insights to cross-functional teams. Understanding of best practices for full software development life cycle, including planning, development, implementing, test and risk mitigation.  Good to have: Prior experience in MIS. Experience working with product-based organizations Preferred Certifications - Salesforce, Agile/Scrum   See what our employees say about working at Simpplr: Glassdoor Reviews   Simpplr’s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid -   Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.  Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.