Air Planning Associate, Hanoi

The Opportunity The role of the Air Planning Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region, your work directly supports Flexport’s end customers in achieving their logistics goals.  You Will:  As an Air Planner, you are an expert in executing the end-to-end movement of shipments within a regional network for Air exports and imports. Seamlessly coordinate the day-to-day supply operations, transload, trucking, and warehouse activities within your region. Analyse data to rate subcontractor performance. Your analysis will inform subcontractor/ carrier performance management initiatives. Execute booking and documentation processes with carriers. Timely shipment troubleshooting and exception escalation/ handling. Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry. You Should Have:  BA/ BS degree Minimum 2-3 years of experience in airlines, air freight forwarding or logistics Hands-on, process-oriented, structured thinking with strong problem-solving capabilities Strategic vision and ground floor execution A client service mindset Flexibility to get the job done when needed, willing to work outside office hours and occasional weekend or night shifts A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry