Summary Posted: Jan 9, 2024 Weekly Hours: 40 Role Number: 200530674 The right product, at the right place and at the right time. That’s our mantra at Pacific Operations. Want to be a part of what it takes to bring Apple’s products to the hands of millions of customers across Greater China, North East Asia, South East Asia and Australia & New Zealand? Read on, to learn more.
The Retail Fulfilment Operations (RFO) Digital team is responsible for the Online and omnichannel fulfilment. We work with our local and global partners to deliver a best in class experience to customers purchasing directly from Apple. Our responsibilities include multiple aspects of the end to end fulfilment journey from delivery date calculations, value added services such as immediate deliveries or pick-up in stores, to returns and trade-in device management.
This role is an exciting opportunity for a driven manager to utilise their data analysis and storytelling skills to provide actionable insights and create improvements that results in great Customer Experience (CX) . The ideal candidate would bring their passion for learning, investigating and data-backed decision making to shape a holistic view of our business with consideration of all aspects of the CX - from front-end web experience through order fulfilment and customer service. Key Qualifications Key Qualifications 6/8 years of proven experience in data science, product analytics, consumer insights, or a similarly quantitative field. Bonus points for e-commerce and Operation experience Recent experience of using advanced analytics and some combination of: - Coding skills - Analytics tools experience (such as R, SQL, Pandas) - Experience performing analysis with large datasets - Data visualization (such as Tableau, Excel) - A/B and Multivariate testing management - Machine Learning Strong relationship management and interpersonal skills, with the ability to translate complex findings and analysis to a business audience Critical thinking with a strong sense of urgency to resolve issues A meticulous attention to detail Exceptional communicator and presenter, with the capability to tailor presentation style to different levels of an organization. Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize facts and insights into concrete, measurable strategies and plans Proven ability to multitask and prioritize diverse tasks with a track record to meet hard deadlines Stakeholder Management in a fast-paced matrix organization preferred Description Description AS THE BUSINESS INSIGHT MANAGER, YOU WILL:
- Lead and support a team of analysts who:
- Use existing analytics and reporting to highlight trends of our retail and online customer’s journey with the ultimate goal to identify revenue/profit-generating opportunities
- Lead deep-dive analyses, segmentation and slicing and dicing of the fulfillment data to distill impactful insights for the online and store Fulfillment operations
- Produce reports & maintain critical metric dashboards to supervise the performance of direct channels and work with cross-functional partners to uncover and explain drivers of online business performance
- Lead the fulfilment strategy for PAC (competitive benchmark, market research, Apple customer profile) and build key business cases to influence the roadmap of new capabilities for the Apple Online Store.
- Lead the development of architecture, implementation and roll-out strategy for advance self-service capabilities against an evolving data lake platform. Document data structures and define high-level architecture to address needs Education & Experience Education & Experience Master Degree preferred. Degree in quantitative fields such as Statistics, Mathematics, Econometrics, Applied Analytics, Operations Research, Business Management, Engineering, or Finance required. Additional Requirements Additional Requirements
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