Summary Posted: Jan 10, 2024 Role Number: 200532968 Imagine what you can do here at Apple!
Apple is a place where extraordinary people gather to do their lives’ best work. We believe hard work, creativity, and innovations fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire – and by focusing on the smallest of details, we can make big impacts on our customers.
The Contact Technologies team at Apple is responsible for developing industry-first applications, frameworks, and platforms, that enable customer engagement through different channels and provide a world-class customer experience.
If you are a motivated critical problem solver with a sharp eye for detail, who can instrument, analyze, and identify bottlenecks in current processes and come up with innovative solutions to address these, then we would love to meet you.
Come, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job and there’s no telling what you could accomplish! Key Qualifications Key Qualifications Exceptional software engineering background with an outstanding body of work demonstrating successful delivery of a wide variety of software solutions. 4+ years of hands-on experience in project management Thorough understanding of Software development methodologies and lifecycle Experience in leading strategic, cross-functional, and technical projects Define, develop, and drive strategic roadmaps to achieve the long-term vision Able to identify risk and recommend adjustments to the roadmap Proven ability to innovate and constantly define “What’s Next” Flexible to handle directional change and concurrently manage multiple priorities on the roadmap. Must be able to brainstorm and communicate technology, ideas, and issues with peers and management Good technical acumen to gauge the effort estimation for features in a product and work closely with product and project managers to create the product roadmap Understanding of multimedia channels such as voice, chat & email is a big plus Understanding of design process, reusable frameworks, and service-oriented architecture is a plus Understanding of machine learning Description Description As a successful member of the team, you will innovate, create, and manage new ideas to enhance the customer experience. Be responsible for building products and working with partners to accomplish roadmaps. Innovation will be key in ensuring all features are optimized for experience and efficiency. You will study bottlenecks in our process and help to accelerate the delivery of our products through automation and standardization.
This position requires a self-motivated individual with strong technical understanding, problem-solving, and communication skills. We’re looking for someone with the insight and the passion to bring these features to life. You are expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership.
Effective presentation, oral, and written business communication skills with various audiences and levels
Able to build a positive relationship with cross-functional internal organizations
Navigate and execute in an environment of ambiguity and lead teams to delivery of solutions
Thrive in a cross-functional team on high-profile, critical projects
Able to motivate, mentor, and lead geographically distributed teams
Maintain focus and prioritize a heavy workload while achieving extraordinary quality Education & Experience Education & Experience BS/BA degree or equivalent technical experience Additional Requirements Additional Requirements
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