Developer Support Specialist - Apple Services Engineering

Summary Posted: Jan 10, 2024 Weekly Hours: 40 Role Number: 200533220 Apple Services Engineering (ASE) first delighted users with downloadable music in April 2003 with the opening of the iTunes Store. Since then, ASE has delivered countless innovations around the digital delivery of audio and video, and in 2008 revolutionized smartphone app distribution with the launch of the App Store. Apple's App Store is the world's largest and most innovative software store, serving tens of millions of iPhone, iPad, Mac, and Apple TV customers while expanding to new horizons on Apple Vision Pro. Key Qualifications Key Qualifications Polished written and verbal communication skills. Self-starting, self-directed and self-sufficient. Experience managing support for products/systems Customer service mentality. Effective at issue detection and creative in identifying solutions. Able to multi-task and prioritize competing priorities effectively. Detail-oriented, organized, meticulous approach to work. iOS development experience is a plus. Description Description The App Store is looking for a highly-motivated and organized individual to join the App Store team. This role is responsible for the successful launch, support, and maintenance of backend tools and workflows that power the App Store business. We’re looking for someone with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. The right candidate for this role understands what differentiates Apple and a great developer experience. You'll join an integral support and operations team inside the Apple Services Engineering (ASE) organization, collaborating extensively with a wide range of cross-functional teams like AppleCare, business management, engineering, marketing, project management, and developer relations. Areas of focus include App Store Connect, TestFlight, and reporting and analytics. Developer Experience - Prepare launch readiness materials for developer support team. Advise support team of content needed to enable support advisors to train developers on new features. - Continually refine and develop new support processes to ensure developers issues are solved quickly and efficiently. - Build and distribute analysis on support trends to management. - Partner with developer support team on improving support and documentation in order to minimize developer contacts. - Evaluate tools and processes from the developer perspective and provide feedback to internal stakeholders (App Store Product Marketing, Engineering, Design, App Store Business Management, and Worldwide Developer Relations). Engineering Collaboration - Help raise and prioritize concerns and issues affecting developers. - Participate in user acceptance testing for developer tools. - Evaluate success of App Store Connect code releases via support metrics and social listening. Present findings to Apps management and Engineering. - Attend Engineering design reviews and project meetings for new features, advocating for the developer experience. Does this sound like you? Join us! Education & Experience Education & Experience BA/BS or equivalent experience is preferred. Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $125,800 and $189,500, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.