At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.The TeamWith innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, sneakers, and trading card authentication in the US, CA, AU, UK, DE and JP in the few short years since inception. We are a group of diverse skillsets who make a complete business unit and are seeking a program manager to lead part of our authentication business.ResponsibilitiesYou will be joining as a global Authentication Program Manager for the Authenticity Guarantee operations team at eBay. This new business will require project tracking for enhancements and releases, as well as ongoing management of business metrics and performance. You are highly analytical, organized and extremely detail oriented. Weekly status updates, business reporting on metrics, and Gantt charts are all areas you excel and can add value immediately.The JobLead the program management of a category/ categories of Authenticity Guarantee (AG)Drive to increasing the CSAT (customer satisfaction) score for your area of ownershipBecome the SME (subject matter expert) in your area of ownershipBe the main POC (point of contact) for your site area of ownership and Ebay core teams including product, BU/ category management, legal, partnerships and moreDevelop and drive continuous improvement initiatives to deliver improved customer satisfaction based on category knowledge and analysis of customer insightsDocument and audit SOP’s (standard operation procedures)Perform vendor PO invoicing and reconcilingAdvocate for customer and site improvements to the AG program and execute through delivery by partnering with teams and vendorsOwn project plan to keep teams and counterparts on target for all deliverablesShare detailed, weekly status updates using organized and professional formats and Gantt chartsBuild out operation and partnership strategies for program expansion by analyzing opportunities and seeking leadership approvalFacilitate feature enhancement rollouts by working with product and business teams from concept to launch and ongoing maintenanceManage multiple work streams and projects in a fast-moving environment by liaising with cross functional partners such as: the business team, shipping, product, GCX, marketing, strategic partnerships and moreReport on performance metrics and analytics of program on a weekly basisBudget forecast, track, & reconcile costs – analytical and Excel skills requiredHost meetings with cross functional partners and (separately) the vendor to recap performance and identify process improvementsRegular trouble shooting with vendors and cross functional teams to identify solutions as topics ariseReview customer sentiment and make changes to program as neededWill travel to vendors regularly (~25% for first 6 months, reducing to every other month)Qualifications7-10+ years in project management or program managementProject management tools: MS Project, Smart sheet, or other PM toolsHighly proficient in advanced Excel required with strong attention to detailA generalist who can flex and deliver on evolving business needsWorkback planningExecutive presentation skills including creating professional PowerPoint's regularlyExperience analyzing business metrics and reporting out weekly on performance using common metricsAgility, comfort with changing/ evolving directionStrong communication cross functionally is criticalAbility to work independently to achieve goals on timeTime management/ sense of urgencyAbility to hold others accountableExtremely detail oriented and organizedFollow throughChange managementAuthentication and/ or operations experience (nice to have)Product exposure (nice to have)Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.$126,800 - $187,550Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. 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