Sales Operations Analyst

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Sales Operations AnalystPartner Sales OperationsThe Sales Operations Analyst is a Global Partner Sales Operations team member, reporting to the Snr Manager, Partner Sales Operations. The Partner Sales organization drives key relationships with resellers & distributors, as well as hyperscalers and system integrators. The mission of this role is to provide analytics, insights, and sales operations support to drive effective partnerships, scaling of reach, and productivity improvements for Genesys partners and the Partner Sales team. This role has a regional scope and is based in Manila.Key Responsibilities, (including but not limited to):Drive Partner Sales ExcellenceWork with the Global Sales Operations Snr Manager to define best practices and operating cadence for forecasting, pipeline management, CRM, deal reviews and  account planning to facilitate interlock and alignment between the sales and partner teamsDevelop standardized and globally-consistent KPIs, performance benchmarks, and diagnostic analytics via dashboards to measure Partner business successDevelop data driven insights for presentations e.g. QBR, Weekly Operations Meetings, etc.Triage compensation queries, work with regional partner sales leaders and compensation team to manage and resolveTrack PerformanceInterlock with regional partner sales leaders to implement operating cadence that drives expected business outcomesEnable partner teams on actionable dashboards for targeting, performance, and partner activities Measures for Success:Demonstrated ability to provide data-oriented insights and conceptual thinking to support strategic and executive decisions to achieve business results.Execution of consistent operating cadence, including forecasting, QBRs, and executive bi-weekly meetings.Minimizing partner conflict through clear & consistent Rules of Engagement and operating processes that create synergy and clarity.Minimum Requirements: 2-5+ years' experience in partner sales operations at a global Cloud or SaaS company working directly with senior sales leadershipAbility to manage a small team as well demonstrated experience in working collaboratively and through others to achieve goals.Proven ability to problem solve and manage complexity to achieve clarity and actionable outcomes in alignment with business goals.Proven track record of effectively interacting and influencing with senior leadership and other stakeholders while maintaining strong and productive working relationships.Excellent analytical, communication, and presentation skillsMBA or equivalent required; quantitative bachelor’s degree preferred#LI-NR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.