Servicen Segment Manager

Servicen Segment ManagerDescription -Job DescriptionHP’s Customer Care Centers (CCC) Strategy & Innovation team is looking for an experienced program manager to lead us through our journey to transform how our customers support experience is defined.  The successful candidate will have experience managing global programs, engagement with cross functional teams, driving actions to completion, making the connection between Digital & Transformation Office and Care Center markets at the customer experience level up to executive leadership to move the team forward, and the desire to be part of a winning team.  The job requires contribution to the development of innovative principles and ideas and provide highly innovative solutions.Responsibilities: Leads and develops an integrated CCC Transformation & Innovation portfolio roadmap, aligned with the CCC strategy and objectives.  Portfolio planning over entire lifecycle.Manages Portfolio and Program governance.Represents solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis.Provides portfolio and program visibility and executive reporting. Executive facing program updates.Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. Active prioritization of Investments and Benefits.Focus on delivery of business-value.Performs portfolio/program risk management and mitigation planning. Critical path management and dependency identification, resource management.Works across regions/geographies and WW teams to develop and/or implement new/enhanced solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business.Provides mentoring and guidance to peers and lower-level employees.Education and Experience Required: Typically 12+ years to demonstrate mastery of Program Management.Advanced experience in several of the related disciplines of delivery, solution architecting or business planning.Knowledge and Skills: High knowledge of IT and services industry.In-depth and broad knowledge of company organization, functions, culture, HPS services portfolio, routes to markets, and end to end processes.Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of- the-art functional, or business knowledge.Highly developed problem-solving abilities.Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.Ability to correctly design reports and interpret their output.Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.Excellent presentation skills. Highly developed negotiation/ influencing skills.Job -ServicesSchedule -Full timeShift -First Shift (India)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.