Senior Collections Specialist

Clarivate is seeking to hire on a Senior Collections Specialist to join our global Finance team! With direction from the Collections Manager, you will maintain quality relationships with customers and work closely with management, accounts receivable, customer service and sales to ensure customer needs are met, reconcile customer accounts and resolve past-due balances.About You – experience, education, skills, and accomplishments…Bachelor’s degree in Accounting or related field preferred, AND/OR equivalent combination of education and experience will be consideredExperience using Oracle or similar ERP systemIt would be great if you also had...Experience in an accounting-related roleWorking knowledge of systems used at ClarivateStrong time management and prioritization skillsAbility to quickly ingest new information and processes with interest and commitment to process improvementStrong interpersonal skills with the ability to deal professionally and timely with a variety of customer issuesWhat will you be doing in this role?...Handles daily collection activity through customer contact; records entries within collector fileReviews monthly statements for all customers in territoryMaintains collection notes in Oracle to track customer contacts and payment statusInitiates credit stops for customers when appropriate to the circumstanceAnalyzes open AR for collections risk for quarterly bad debt reserve calculation; handles categorization and recommendation of reserve amountMaintains close contact with sales to better understand customer landscape.Investigates and facilitates resolution for incoming customer inquiries through direct service or referral to correct departmentAssists with back-office integrations for acquisitionsAbout the TeamWe are a very successful Collections Team within Clarivate with a knack of maximizing cash collections while providing "best in class" customer service.Hours of WorkThis is a full-time, hybrid position working within commutable distance to our Ann Arbor, MI office location with the expectation of being onsite 2-3 days per week.Ability to be flexible with working hours across regions and time zones worldwide#CB#LI-hybridClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled