Customer Experience Associate

NorthOne is looking for a Customer Experience Associate to join our high performing team 🚀. We are a remote-first venture-backed startup at the heart of the FinTech movement that is reshaping financial services and banking for small businesses across America. We are backed by some of the best VCs in the world and are solving important problems.  Our product & mission NorthOne is a business banking and financial management platform for small businesses across America. We don’t stop at being a faster, easier and simpler version of a bank - we’re focused on creating better financial outcomes for our customers by changing the definition of what a bank can be and do.  We’re building a digital finance department for every small business in America with our business bank account as its foundation.  Our mission is to build a business banking and financial management platform that lets anyone run a successful small business. Our team deeply believes in the transformative power of entrepreneurship and wants to democratize taking ownership of your economic independence. Our team We ❤ our customers. As our Customer Experience Associate you’ll help us build the future of banking. Reporting to our Customer Experience Manager, you’ll be joining a team who have helped build companies like Chime, Twitter, Instacart, E-Trade, McKinsey, Etsy, eBay and more. We’re a team of A-players who are all in on solving big, important problems. Feeling it? REQUIREMENTS The skills required for this role -  You’re a natural communicator and you love diagnosing and solving problems You’re curious and enjoy learning how a product works so you can help your customers get the most out of it You live and breathe customer care and understand how to measure the impact of great customer experiences You love to troubleshoot and find a clear and understandable solution for customers You have a track record of delighting customers in a Support/Success/Care role You are team-oriented and going above and beyond to help out your peers is part of who you are Bonus points -  You’re multilingual (Spanish preferred) You geek out over technology and/or FinTech You have experience with Intercom as a chat platform You have worked in a fast-paced and rapidly changing environment You come from a family of small business owners You have a non-traditional or diverse background (personal or professional). You’ve lived a life that is different, where you've been challenged or have chosen to challenge yourself If you are this close to what we’ve described but aren’t sure, apply. Let’s figure out together if this is where you could shine. BENEFITS As a valuable member of NorthOne’s team, you’ll get: Family coverage of top-tier health/dental benefits: Get the right coverage for what matters most. Remote-first work: You decide where you work. You can work from home, visit one of our in person hubs, or work while you travel. Professional development budget: Enjoy an annual budget to deepen your expertise Powerful gear: We’ll make sure you have the right tech to do your best work. Market range for this role at NorthOne is $20/hour.  Few people have been trained for this sort of role and research shows that women and people from underrepresented groups are less likely to apply if they haven’t satisfied every requirement. If you are this close to what we’ve described, but aren’t sure, apply. Let’s figure out together if this is where you could shine. NorthOne is proud to be an equal opportunity employer and celebrates diversity. We welcome all applicants regardless of race, colour, gender, age, religion, sexual orientation, disability status or national origin.