Director, Learning and Development

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.   About the Role: We are looking for a Learning and Development Director to join our People Operations team. This role will play a critical role in shaping the future success of Upgrade, and will report to the Sr. Director of People Operations. This role will lead and support learning initiatives for the Operations team and provide shared services for the rest of the organization. In addition they will work closely with various teams to create, implement, and maintain comprehensive training programs. The ideal candidate will be a strategic thinker, a passionate trainer, and a leader who can drive excellence in our organization. This is an in-office role based in our downtown Phoenix Operations Service Center.    What You'll Do: Develop, elevate, and implement training strategy that aligns with our brand values and company initiatives. Lead and manage a team responsible for the designing and delivery of initiatives for the Operations team and provide shared services for the larger organization. Elevate existing training programs for all levels of team members, from entry-level positions to management roles. Collaborate with department leaders to ensure consistency in training materials, processes, and brand standards across the organization. Continuously evaluate and enhance training materials, ensuring they are up-to-date and effective. Monitor and assess the performance of training programs, making continual adjustments necessary to achieve desired outcomes. Identify skills gaps and areas for improvement in the workforce and develop targeted training solutions. Foster a culture of continuous learning and development, promoting opportunities for career growth within the organization. Manage the training budget and resources efficiently. Stay current with industry trends and best practices in training   What We Look For Bachelor’s degree in training and development, instructional design, education, training, human resources, organization development, or related field required. Minimum of 8 years of experience in training and development, with a proven track record of leadership. Mastery of adult learning principles and effective training delivery in virtual and in-person environments. Experience working in a contact center environment and financial services industry is highly preferred. Willingness to travel to various locations as needed.   What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Opportunities for professional growth and development Paid parental leave Health & wellness initiatives We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.