PagerDuty is seeking an experienced and highly skilled Senior Director of North America Sales Strategy and Operations. The ideal candidate will have a strong background in strategic consulting, extensive operations experience in high tech spanning 15 years, and a proven track record of driving business success through effective Sales Strategy and Operations leadership. This role will be responsible for overseeing all aspects of Sales Strategy and Operations, including forecasting, planning, segmentation, capacity management, deal structure, reporting, and analytics. In addition, the Senior Director will play a critical role in fostering cross-functional partnerships with Marketing and Product. Exceptional executive and cross-functional teaming skills, along with outstanding written and verbal communication abilities, are essential for success in this role.
KEY RESPONSIBILITIES :
Sales Strategy and Operations Leadership : Provide strategic direction and leadership to the Sales Strategy and Operations team, ensuring the efficient and effective execution of sales processes and initiatives.
Consulting Expertise : Leverage previous consulting experience to bring a fresh perspective and innovative solutions to Go to Market (GTM) challenges for Enterprise level customers.
Functional Expertise: Oversee all functional aspects of Sales Operations, including forecasting accuracy, sales planning, customer segmentation, capacity management, deal structuring, and comprehensive reporting and analytics.
Cross-Functional Collaboration : Collaborate closely with key stakeholders in Sales, Finance, Marketing, and Product teams to drive alignment and synergy across these critical functions to enable streamlined execution of GTM motions
Executive Partnership: Develop and maintain strong relationships with executive leadership, providing valuable insights and recommendations to inform strategic decision-making.
Team Building: Build and lead a high-performing Sales Operations team, fostering a culture of excellence, accountability, and continuous improvement.
BASIC QUALIFICATIONS
Bachelor's degree in Business, Management, or a related field (Master's degree preferred).
A minimum of 15 years of progressive experience in Sales Operations, with a strong background in consulting.
Proven expertise in forecasting, planning, segmentation, capacity management, deal structuring, reporting, and analytics.
Exceptional executive and cross-functional teaming skills, with the ability to collaborate effectively at all organizational levels.
Outstanding written and verbal communication skills.
Strong analytical and problem-solving capabilities.
Demonstrated leadership experience, including team management and development.
Unrestricted, permanent work authorization in the United States
PREFERRED QUALIFICATIONS
The ideal candidate will have extensive experience in GTM strategy and operations, ideally in the cloud computing space
They will have a passion for problem-solving and an ability to think strategically and execute methodically, while identifying the root cause for the identified problems
They should have an aptitude for analytics and data-driven decision-making, and a proven track record of driving successful GTM strategies that include both Product Led Growth and Enterprise Selling motions
Demonstrated willingness to perform basic tasks such as creating analytics and writing communications, while also conducting sophisticated work for Senior Executives
Curiosity about business and customers (why do customers do what they do); customer-focused in running Strategy & Operations
Understanding of various sales tools, how to leverage them effectively, and consult GTM stakeholders on how to properly leverage them to maximize efficiency and selling motions
The base salary range for this position is $185,000 - 283,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace, with many Dutonians choosing to work primarily from home. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
Competitive salary and company equity
Comprehensive benefits package from day one
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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