Client Success Director, Strategic Accounts - US Remote

Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise.  Degreed is looking for a Client Success Director - Strategic Accounts to join our Client Success team to support our largest enterprise accounts in the US. This role is responsible for bringing Degreed’s unique capabilities, best practices, and digital transformation experience to meet our customer’s business objectives. In this role, you will be cultivating close relationships with senior customer executives while developing a strong understanding of business needs. You will be accountable for driving adoption and usage of the Degreed platform, stakeholder alignment and advising on change management to leverage our products and solutions. The ideal candidate will bring Client Success expertise along with knowledge of Talent Management, L&D, or HR products and services. This role reports to our Director, Client Success - Strategic Accounts. Day in the Life Work intensively with a select client portfolio to analyze needs and develop a strategy to reach client goals. Ensure user engagement with the Degreed platform and drive overall customer satisfaction.   Strategically identify, plan, track and report on key performance indicators and engagement metrics. Demonstrate insight into business issues and trends along with industry and customer implications. Consult and deliver executive business reviews that provide individualized recommendations and best practices to each client.   Provide platform and product education sessions, best practices, training and demos. Align client use cases to specific Degreed product features and functions. Ensure clients are consistently set up with the right configurations and strong foundational knowledge to optimize Degreed post-launch. Build open communication channels with key client stakeholders. Identify expansion opportunities to enhance clients’ existing contracts. Partner closely and collaborate with sales partners.  Engage cross-functionally with various departments such as Technical Services, Product, Engineering, ProServ and Client Engagement to quickly address client needs.  Other duties as assigned. Who You Are Minimum 8-10 years’ experience in client success, account management, L&D, SaaS, HR or consulting. A successful track record of engagement with multiple customers and C-Level executives. Attention to detail and the ability to prioritize, organize, and operate in a fast moving, entrepreneurial start-up environment. Experience leading or implementing programs related to performance management, skills and competency mapping, talent acquisition, career pathing, learning and development or other similar talent management domains. Ability to proactively drive meeting agendas and conversations with client executives that focus on strategic thought leadership such as use case planning, platform roadmap, engagement/adoption metrics, best practices on user engagement and admin enablement, tracking current projects and validating goals, etc. Strong communication and presentation skills with the ability to examine, synthesize, and articulately present data to various stakeholders (customers and partners). Demonstrated ability to work across all levels of a customer or partner organization. Compensation and Benefits at Degreed Degreed is passionate about pay transparency and we are committed to fair and equitable compensation practices. The pay range for this role is $110,000 - $145,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs: Comprehensive health insurance for you and your family (both PPO and HDHP plans available) Dental and vision plans for you and your family Employer-paid life insurance, AD&D, short-term disability, and long-term disability Company equity 401(k) Retirement Savings Plan with up to 4% match Company funded HSA and dependent care FSA (pending eligibility) Generous Parental Leave Unlimited Paid Time Off and 5 sick days per year Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!) One-time Home Office Stipend to make your workspace more comfortable Monthly internet and phone stipend Monthly wellness stipend through Forma Wellness programs focused on your financial, physical, and mental wellbeing *Degreed reserves the right to modify these benefits at any time, for any reason in accordance with applicable law. Please note the offerings vary based on location.   #LI-Remote 100% remote Work Environment & Physical Demands Degreed is a remote-first company, however our roles are open to in-office or hybrid if you live in a city with a physical office location. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery as necessary.  Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.  Additional Information  Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.    We are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.    Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.   Degreed uses the E-Verify employment verification program.