Operations Associate - Special Projects

About us:  Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered over ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire.  What You’ll Be Doing:  We’re looking for an experienced Operations Associate for our Insurance Operations team who is passionate about improving the landscape for mental healthcare. You’ll play an essential role in ensuring that our various teams can succeed. Projects could span from knowledge management, standing up new types of plans, and rolling out new processes to improve the insurance ops organization. You’ll thrive in this role if you love learning new software to enhance productivity and figuring out how to automate processes that are tedious and manual. As you get to know our internal systems better, you’ll have the opportunity to expand your impact into different areas of the business, and you’ll eventually become the go-to person for a myriad of responsibilities. A heavy part of this role will include data proficiency, which will include working closely with the Data Analytics team. There will be portions that include self-serve, whereby you will be asked to run analyses yourselves while other portions will more heavily rely on data analysts. The right candidate will be comfortable with running their own analyses to guide their decisions. Build and maintain automated workflows to keep our processes running smoothly. You may do this yourself through no-code automation tools, or you may work with our Engineering team to help them develop and implement high-value features for our platform. This work will directly impact our ability to expand access to care nationally! Design and execute complex analyses to support decision making within Insurance Operations and across departments at Grow. Own and monitor metrics that track the health of our Insurance Operations. You’ll be responsible for identifying problems that may arise in our processes then working towards a solution. Analyze data to determine the best course of action.  Salary range: $90,000 - $119,000   You’ll Be a Good Fit If You Are:  A Problem Solver. You’re able to identify business challenges based on metrics and analyses, and you’re ready to recommend solutions to improve business processes. Mission-Driven. You’re here to change the world, and you’re always connecting your work back to the importance of the Grow Therapy mission. Agile. You thrive in a fast-paced, unpredictable environment, and you’re able to pivot as new priorities emerge. A Team Player. You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement. An Excel Guru. You know your way around spreadsheets, and you’re able to write complex formulas and pivot tables. Bonus if you have a command of SQL. If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.  Note: Please upload your resume in PDF format  Benefits The chance to drive impact within the mental healthcare landscape from day one Comprehensive health insurance plans, including dental and vision Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): Flexible working hours and location (remote OR in-office, your choice!) Generous PTO  Company-wide winter break  Mental health mornings (2 hours each week) Team meditation Wellness Stipend In-office lunch and biweekly remote lunch on us!  Continuous learning opportunities  Competitive salary  The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities  #LI-REMOTE Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.