Technical Support Engineer (AEM)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike is looking for Technical Support Engineer to join our fast-growing Marketing IT team. In this role you will be first point of contact for technical issues related to Adobe Experience Cloud (primarily AEM Sites & AEM Assets). You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge and expertise. You will be able to bring your passion for developing creative automatedsolutions to CrowdStrike.  What You’ll Do:You will take ownership of technical support of Adobe Experience Cloud, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention.Build and support manual and automated monitoring capabilities and provide escalated support for highly complex applications in production.Provide expertise supporting Adobe Experience Cloud applications to ensure system availability, reliability, and performanceCollaborate with cross-functional teams to ensure the availability, scalability, and reliability of systems and applications.Utilize logging and monitoring tools to detect and resolve incidents, optimize performance, and prevent downtime.Manage incident and change ticketing processes using ITSM tools for efficient issue resolution and change management.Provide response/update/resolution to technical inquiries within established Service Level Agreement guidelines.Be a change agent for continuous improvement that delivers robust performance testing strategies and methods. Provides proactive issue status updates to required parties.Develop and maintain scripts and automation tools to streamline operational tasks. What You’ll Need:4+ years of experience supporting/working with Adobe Experience Cloud suite of productsBA/BS degree or equivalent experience in the software testing or development fieldWorking experience with Java, JavaScript, HTML, CSS & XMLExperience investigating & debugging multi-tier web applicationsExperience with AEM As a Cloud Service, Adobe IMS, Adobe admin console, user managementMust have administrative knowledge on Apache dispatchers - setting up dispatchers, enabling rewrite rules etc.Logging and Monitoring Tools (Splunk and Dynatrace): Proficient in utilizing logging and monitoring tools such as Splunk and Dynatrace to proactively identify and address system issues, bottlenecks, and anomaliesCompetent with Unix commands (for example, accessing remote servers, working with file systems, searching logs using regular expressions, configuration, security, and troubleshooting.Hands-on experience with at least one IT Service Management (ITSM) tool such as ServiceNow or Remedy for efficient incident management and change ticket processesWorking knowledge of CDN like Cloudflare or Fastly would be a plusCI/CD Experience - setting up and maintaining Jenkins Pipelines. Good analytical & troubleshooting skills, attention to details; Strong communication skillsShift Time: 2 PM IST to 11 PM IST#LI-SK1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.