Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Product Designer (UX)Department & Team: UXLocation: HungarySummary:At the root of Geneys is our passion for our customers and users in the form of Empathy. It's the basis for how we operate in everything we do. As a Product Designer at Genesys, you’ll be helping create a whole new genre within the Customer Experience industry; Experience as a Service. In this role, you’ll incorporate user-centered design principles to produce high-quality designs and prototypes that inspire, engage, and excite our users. You’ll collaborate with fellow designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, conceptual models, personas, and flow charts among others. You'll work collaboratively with Product Management and Engineering teams to create friction-less user experiences as well as ensuring timelines and commitments are met. As a valued member of the Product Design team, you are a go-to person, can work collaboratively or autonomously, and serve as an expert in user-centered best practices to people across the organization. As a confident communicator, you can work effectively in a multi-disciplinary team comprised of myriad levels of experience. In this role the primary responsibilities include (but are not limited to): Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy. Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts. Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery. Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations. Participate in cross-functional teams that include: creative leads; designers; project managers; product managers; software developers; and QA. Effectively communicate design decisions to product teams, users, and leadership teams. Keep up with evolving design trends, technologies and best practices. Ability to work on multiple projects at the same time. Required Qualifications B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. 2+ years proven experience designing software applications for a global audience. Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products. Thrive in a fast paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication. Proactive and takes ownership for producing positive results. Contributes as a valued team member and colleague with leaders at all levels. Demonstrates self-awareness and a desire for continual learning and personal development. Must possess the presentation skills and professionalism to project a professional image, both internally and externally. Have developed UX and/or User Interface (UI) designs for IT professionals. Experience working closely with engineering to champion design at every step. Have an online portfolio showing a mix of UX/UI design experience. Proficient in suite of Adobe tools and/or Sketch. Preferred Qualifications B.A or M.F.A. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. Experience in Enterprise SaaS. Experience in Support and/or Call Center business models. What do we offerThe warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.Keep you in the loop: complete support and transparency from our global and local leaders.An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.Career development: we will support your professional growth because your goals are important to us.Flexibility: office, remote or hybrid? Choose what you need to be at your best every day.Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.Cafeteria, health insurance, life insurance.And a fabulous new HQ from September near Nyugati Railway Station at Budapest.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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