Job Summary:THE TEAMAt Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.THE JOB We have an exciting opportunity for an experienced Program Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organization.You will have broad experience of delivering programs in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you will manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas. These programs deliver strategic initiatives that enable business transformation in the short to mid-term. You will be comfortable with complexity and will have the aptitude and contextual perspective to understand how multiple parts work together. You will be able to adapt to different areas of the business to meet demands.You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.WHAT YOU WILL BE DOING Manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areasAccountable for delivering strategic initiatives that enable business transformation in the short to mid-term (1-3 years)Provides input on quarterly prioritizationAbility to adapt to different areas of the business to manage and deliver programs where neededComfortable with complexity with a high level, contextual perspective and understanding for how multiple parts work together to fulfil a strategic objective that can transform businessProven experience within the fields of Project and Program ManagementAnalyze and provide regular status reports that are objective and reflect the true state of progressEnsure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support toolsCollaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steerMange the complete lifecycle and facilitate the team to transition from phase to phaseYou will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organizationChampion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principlesTravel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activitiesProvide advice and guidance to new or junior members of the team and provide support to colleagues and managers alikeWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situationsAble to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycleExcellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning toolsEnsure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered tooAn excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyze current best practices for suitability within TicketmasterExperienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and technicsQualified in a recognized Project Management methodology (Prince II, PMI, etc)Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPointYOU (BEHAVIOURAL SKILLS) Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international officesAble to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessionsAble to negotiate and understand the value of listening and the power of empathyEngender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision makingPragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driverExcellent organizational skills and the ability to prioritize tasks and manage expectationsA self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality*Applicants for this position must be authorized to work for ANY employer in the U.S.; we are unable to sponsor or take over sponsorship of an employment Visa at this time.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
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