Cost Recovery Program Manager

Cost Recovery Program ManagerDescription -HP has the best product quality and reliability in the industry. However, when product quality is compromised and has a significant financial impact for HP, the Cost Recovery Program Manager engages with HP engineeringteams, suppliers, and ODM partners to assess liability based on contractual obligations, determines the costs associated with the issue, and negotiates with the responsible party to recover applicable costs. HP is looking for a tenacious individual with strong negotiation, data analytics, and project management skills and experience to fill this role.Responsibilities: If you are our Cost Recovery Program Manager, you will have a chance toManages and leads key programs involving multiple functions and program teams to drive the quality improvement process and quality culture for multiple products or service offerings for a Business Unit.Work with Regional Teams to determine the remediation costs incurred by HP associated with the Customer resolution (repairs material and labor, replacements, etc).Work with HP Engineering and Quality teams to determine the extent of the supplier's responsibilityUnderstand the contractual obligations of our suppliers and assess their liabilityCommunicates program progress, escalations, and issue analysis to stakeholders; collaborates with quality, engineering, procurement, and service to negotiate a fair and equitable cost recovery, ensures new costs are tallied and submitted to the suppliers quarterlyCost Recovery Tool Digitization & Evolution DevelopmentDetermine the proper financial distribution within HP and work with HP Financial Teams to ensure executionUpdate program tracker and management on program progressEducation and Experience Required: Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, Supply Chain, Law or equivalent.Typically 10+ years experience in Procurement, Supply Chain, Legal, or Business roles that include negotiations based on data or financials. Examples include Partner/Supplier Managers, Commodity Managers, Negotiators, etc.Experience at a Personal Computer or other electronics company would be a big plus.Project management certification such as PMP/PMI certification is preferred.Lean Six Sigma or other Quality certification preferred.Knowledge and Skills: Excellent analytical and problem-solving skills.Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.Personality Traits: Self-motivated, driven, and tenacious while also being a team player and relationship builder. Must also be detail-oriented and able to quickly learn all aspects of the program being worked.Negotiation Skills: Track record of strong supplier negotiation skills when working with data and financials, able to reach fair/win-win resolutions in a timely fashion. Requires the ability to understand both HP’s needs and contractual rights as well as the suppliers’ concerns and desires.Data Skills: Able to understand detailed service and financial data to build a strong and defendable case. As needed, work with data experts to resolve any data issues or gather additional data. This requires strong Excel and data analytic skills. Information is your greatest asset.Working with Suppliers: Extensive experience working and negotiating with suppliers and partners.Communications Skills: This role requires strong people and communication skills to align all parties to a common resolution. Ability to influence others to their way of thinking. Proven ability to work across cultures and in multiple time zones.Problem-Solving Skills: Able to assess multiple factors (service data, root cause analysis, contract rights, personalities, business relationships, etc) and construct a resolution that is acceptable and fair to all parties.Program Management Skills: Ability to successfully manage the overall project scope, timeline, communications, costs, resources, etc in an effective manner.Technical Understanding: While not expecting a technical expert, must be able to work with technical subject matter experts and understand the details of an issue (root cause, testing results, industry standards, etc) to reasonably understand a Suppliers point(s) of discussion or disagreement.Customer Support Understanding: Experience working with a Customer support organization is a big plus.Job -QualitySchedule -Full timeShift -Shift 1, 0% premium (United States of America)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.