Revenue EDGE Delivery Manager

We’re now evolving our company at a rapid pace to meet exciting market demand. Our culture has won awards for executive leadership and employee diversity, and received top ratings from our engineering, sales, and product design teams. We are also a top-ranked company on Glassdoor. The Calix Professional Services Revenue EDGE Delivery Team is seeking a dynamic and customer-minded Revenue EDGE Delivery Manager. As a Revenue EDGE Delivery Manager, you will be responsible for enabling the successful implementation and best practices of Calix Revenue Edge Delivery Services utilizing Calix Systems and Software to a broad set of Broadband Service Providers (BSPs).Your customer engagement will be a combination of short-term and long-term, and you will quickly develop an understanding of each customer’s core teams needs and business requirements. Leveraging this customer knowledge and your technical delivery expertise, you will deploy a multitude of fixed services coupled with custom services that will generate success for BSPs deploying Calix Systems and Software. Customer engagements will be dynamic in nature and will be monitored through a system of metrics focused on your impact to the BSPs overall experience utilizing the solutions provided. You will also serve as an escalation point, when needed, to facilitate the resolution of unexpected issues; connecting BSPs with the right resources for assistance and working with our Professional Services, Technical Support, Product, Operations, and Sales Teams to provide the appropriate business and technical context to ensure resolution. This is a remote position that can be based anywhere in the United States.Responsibilities and Duties:Perform discovery sessions with BSPs to understand their operating models and align delivery solutions to meet their needsLeverage comprehensive knowledge of products, platform, and services to provide relevant adoption and technical recommendations on solutions and enhancements customized to BSPs business needsProvide on-boarding guidance and ensure BSPs are set-up for successDesign and create standards and best practices for a broad range of BSP operationsCustomize and Deliver In-Market Enablement Workshops consisting of Wi-Fi Fundamentals, Installation Best Practices, Hands-On Labs, and Subscriber Installations focused on Calix Systems, Cloud, and Managed Services SolutionsAssist BSPs perform Broadband Performance Testing of both Calix and 3rd Party Residential GatewaysPresent regular Broadband Performance Testing reports and assist with triaging and driving corrective actions across the customers’ networkProduce world-class customer consulting engagements consisting of and resulting in decreased BSP service delivery cost & increased overall customer satisfaction and customer retentionMonitor and identify trends during solution implementation and provide guidance to BSPsIdentify growth opportunities and collaborate with sales to ensure the creation of maximum customer valueQualifications:Required:5+ years of field implementation, technical support, project management, or consulting experience in telecommunications Network and/or Plant OperationsStrong technical knowledge/experience working with Access and Premises Network Systems, Technologies, and Plant Distribution ScenariosStrong written and verbal communication skills, mid-level management presence and experience in facilitationStrong organizational skills, ability to work independently, and manage multiple projects simultaneouslyStrong ability to build and grow trusted advisor relationshipsExcels at learning quickly and adapting to changeBA/BS (or equivalent) degreePreferred:Knowledge of Calix product and platform features, capabilities, and best use; ability to apply wide variety of concepts, practices, and proceduresWorking knowledge of Transport Network Systems, Technologies, and Plant Distribution ScenariosExperience with Presales, Renewals, and Customer ExperienceResourceful and creative problem-solving skillsCenter of excellence, governance, and risk management experienceExperience with Salesforce, TaskRay, Teams, JIRALocation:Remote-based position located in the United StatesTravel Requirements:~25% is required for this role#LI-RemoteCompensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.For more information on our benefits click here.There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.San Francisco Bay Area Only:89,900.00 - 135,000.00 USD AnnualNational Major Cities plus, CA, CO, NY Metro area:78,200.00 - 117,400.00 USD AnnualRegional plus NY:70,400.00 - 105,700.00 USD Annual