Job Title: Support Engineer I – WMS/TMSOverviewThe Support Engineer – This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added automated testing services to our growing customer base.What you'll do:• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases• Analyze and resolve standard tests within the BY WMS and/or TMS application(s)• Maintain positive customer relationships by recording defects, updating testing scripts, and managing customer expectations to instill confidence in BY’s continued testing solutions• Maintain the internal testing, runner, and shared customer environments required for TaaS• Document change control and publish testing results transparently to the customer on a schedule.• Bring in new ideas for automation, re-use, and service improvements• Deep understand of BY SaaS offerings, features and functionality deployed for testing customers.• Engage in continuous learning on latest BY solutions and how automated testing plays a role.What we are looking for:Industry experience:• Experience working with BY products preferred specifically, Execution solutions.• Technical experience with BY products preferred specifically, Executions solutions.Execution Platforms• (1+ years) of Supply chain domain experience in transportation and/or warehouse management• (1+ years) years of experience in the Software/SaaS industry• Experience with customer/client service and/or support in Supply Chain software solutionsTechnical Skills:• Expert in Database programming/Data Modeling using Oracle SQL and MS SQL• Strong knowledge of middleware (i.e. Weblogic, TomCat)• Proficiency in Java / J2EE concepts – JDBC, C++• Azure expertise in defect identification and log analysis for TMS and WMS• Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)• Experience with Cycle, Jenkins Automation, or similar automated testing suite.• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.• Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations• Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certificationsSoft Skills:• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting• Must be self-motivated and quick learner - New technologies, platforms, integrations• Project and program management experiences is critical in this role• Must be able to manage multiple competing service priorities in tandem• Demonstrates the ability to work independently• Demonstrates BY’s Core Values of Empathy, Relentless, Results and TeamworkEducation:• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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