Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:We’re hiring.Ubiquity is hiring Customer Service Representative to join our team in Omaha, NE who is willing to work from Monday to Friday at 9 am to 6:00 PM CST. Demonstrating skills and concepts within a high-volume call center environment. Member Relations Representative is responsible to provide thoughtful and courteous customer service to each and every individual.We’re made of something different.We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!Responsibilities:Be customer obsessed.Manage each call interaction with our customers’ satisfaction as your number one priority.Identify customers’ needs, clarify information, research every issue and provide solutions.Inform customer by explaining procedures; answering questions; providing information.Deliver on commitments, do what you say you will do.Resolve the customer issue same day, at most within 24 hours.Always provide correct information to the customer. Listen carefully to understand the true customer question.Show empathy and respect with each customer interaction. We talk with a smile on our face.Be happy, have fun.Requirements:One-year previous customer service required.Previous call center experience preferred.High School diploma or equivalent required.Passion for delivering a stand-out customer experience.Excellent verbal and written communication skills.Ability to ask probing questions and problem resolution skills.Ability to follow instructions for specific customer resolutions tasks.Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.Intermediate proficiency with PC navigation while providing exceptional customer service.Ability to read, write, speak and understand the English language in a business environment.Financial services or banking background preferred.Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.Ideal candidates have:High School Diploma or GED6+ months customer service experience.Knowledge or experience in Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access;Strong organizational skills, effective written and oral communication skills;Strong interpersonal skills to be able to interact with all levels of staff and various department.The PerksMedical, Dental and Vision InsuranceCompany Paid Life Insurance401(k) Retirement BenefitsPaid HolidaysFun work environmentInternal Growth OpportunitiesWhat we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, andoperations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 200+brands and counting.We want you.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.