Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Requirements: Phone Specialist with adequate Call Center experience (preferably with patient scheduling).Excellent verbal, speaking, and communication skills including English comprehension, vocabulary, pronunciation, and pleasant volume/tone of voice.Good writing skills including proper grammar, punctuation, spelling, and basic sentence structure.Ability to work under pressure adequately and responsibly and to multi task effectively.Reliable, punctual, and have good attendance.Ability to remain calm when patients are stressed or upset.Have a good amount of resiliency, patience, and compassion to work with the mental health population.Knowledge of basic computer and typing skills, emailing, and other basic technology (preferably EHR Electronic Health Records).Access to multi-line phone and reliable internet connection.Completion of HIPAA training, Security Awareness, and all required trainings for this role.Responsibilities: Professionally greet each patient with a pleasant and welcoming tone of voice.Be courteous, maintain a positive, empathetic, and professional attitude toward patients at all times.Communicate with patients through various channels (phone, email, text msgs, etc.)Avoid slang terms and technical terms with patients.Listen attentively, sound alert and helpful.When placing callers on hold, be sure their time on hold is minimal.Stay calm and polite, even when a patient is rude to you. Brace yourself with much patience and understanding.Contribute to a positive work environment by respecting and willingly serving team members and refusing to tolerate unacceptable treatment of others.Assist team members with patient requests. Acknowledge and respond to patient complaints. Keep your direct Supervisor informed.Follow adequate procedures for Medical Records requests. Practice HIPAA compliance at work and off duty. From time to time you will be asked to complete additional administrative.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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