Product Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.The RoleProofpoint is seeking a Product Support Engineer for our Enterprise-grade products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however, we will consider broader experience gained in a customer-facing, technical environment.Proofpoint offers a highly competitive salary and benefits package including other perks like company-wide wellbeing initiatives. Product training is provided on our market-leading cybersecurity solutions.Your day-to-dayProvide Tier 1 support to administrators & enterprise-level partners during the hours of 9am to 6pm from Monday to Friday (hours may differ depending on customer demand and business need)Provide troubleshooting and technical support for complex technical issues constantly communicating with customers via phone, web-based tools, and emailAdvise customers regarding the product's proper use and address specific system issuesManage product escalations, act as a liaison between customers, and various levels of tiered supportIf needed, work as part of our wider team assisting customers during installations and configurationDevelop as a subject matter expert in areas of Proofpoint technologiesWhat you bring to the teamExperience in a technical support/helpdesk environment (experience AND/OR knowledge of Email systems and Networking)Experience in problem analysis and resolution of software problemsAbility to handle customers professionally across all interfacesAbility to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for successProven ability to function in a self-directed environment and also to cooperate with team membersInnovative thinker who is positive, proactive, and readily embraces changeExperience with Linux is beneficial (not mandatory)Why ProofpointProtecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.  We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint#LI-SB2If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!