Customer Success Manager - Asia

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Global Customer Success (GCS) team engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, maximize customer outcomes, and secure renewals in partnership with our account teams. GCS creates customer advocates and champions by delivering exceptional business value. We meet each customer where they are, leveraging our Workday Community, digital capabilities, and AI resources to enhance self-serve journeys and deliver personalized success paths.We continually create an environment for our Workmates that is inclusive, collaborative, engaged, and fully empowered to innovate and drive incredible customer success.About the RoleThe Customer Success Manager (CSM) plays a critical role in the success and execution of the Global Customer Success team at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.You will work alongside a team of high performing diverse CSMs across a regional portfolio of customers. You will deliver a set of foundational engagements at defined points in the customer’s lifecycle in addition to responding to customer requests and partnering with our internal teams on various customer programs. About YouYou love being the trusted advisor to customers and internal teams – delivering upon a customer first experience and helping customers thrive!You'll have more than 5 years' of experience in customer facing roles (including Customer Success, Consulting, implementing or Account Management) that involves issues resolution and escalation management at both the business owner and executive levels.You will have a proven track record of collaborating with and building strong customer relationships especially at the Executive level. Guiding customers on our strategic IT roadmap to build a long-term relationship with customers to help them achieve their business goals and improve their overall satisfaction rate. You should be comfortable navigating in a sophisticated cross-functional setup across functions including Sales, Managing Partners, Marketing, Customer Support, Professional Services and Product Management. Other QualificationsSolid understanding of vendors, products, and services in SaaS enterprise software space.Thrive in a fast-paced, sophisticated product and services sales cycle.Strong attention to detail and experience with commercial processes and tools, including RFP responses, project calculation and/or estimation tools, and scope description and/or contract documentation.Strong thinking thinking and problem solving skills and excellent organization, time management and communication skillsFluency in English and Mandarin is a plusAbility to travelWorkday is proud to be an equal opportunity workplace.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!