This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada. Calix is looking for a Summer intern to join our Community and Customer Advocacy team. In this role, you will be part of a unique and award-winning internship program within the company. The program provides the opportunity to learn new skills through training and on the job learning. Calix is looking for a Community Program Intern to help with key projects related to driving adoption and ensuring customer success by bringing the best practices, ideas, innovations, and capabilities of Calix to our customers at scale. This role will have a deep focus in the community’s proactive programming, federated search project, and helping to facilitate cross-collaboration internally. The ideal candidate will have passion for connecting people with both content and Calix experts to provide education and learning across digital platforms. In this cross-functional role, you will work with product, sales, customer success, customer community, and TAC (support) to ensure customers have access to our incredible resources. You should wake up every morning excited to help Calix realize our vision of “Connecting Everyone and Everything”. You will report to the Senior Manager, Community & Customer Advocacy. This is an exciting opportunity for a motivated student to get real hands-on experience in a fast-paced, high-growth Customer Success organization and Community Team in the technology industry. The duration of the program is expected to be about 90 days.Responsibilities and Duties: Work with cross-functional teams to build requirements for federated search. Help establish and document a proactive programming framework that will lay the foundation for ongoing future proactive engagements. Working with our online community members to ensure access to resources they care about the most. Understand Calix customer personas and their unique needs.Monitor, measure, and communicate KPIs for content against key business objectives. Educate internal audiences on key milestones and achievements. Qualifications: A passion for customer success and helping others achieve meaningful outcomes. Ability to work cross-functionally with teams having multiple workstyles and personalities in a remote work environment. Exceptional planning and execution skills, with a strong sense of ownership and ability to multitask, prioritize, anticipate obstacles, and deliver viable solutions in a timely manner. Exceptional communications skills. Experience building and maintaining relationships with a diverse set of stakeholders to get things done. Additional Knowledge/Skills: Positive attitude A passion for community is highly desirable. Experience developing collaborative relationships. Experience delivering presentations. Proficient computer skills with emphasis on Windows-based applications as well as digital event platforms like GoToWebinar, Zoom, Teams, or others. Experience with Salesforce.com CRM experience a plus Desired Behaviors: Customer-focused; detail oriented. Ability to maintain a positive attitude in a fast-paced work environment. Confidence and willingness to assume responsibility. Self-motivated with a high degree of drive and determination. Strong individual contributor and team player. Adaptive and flexible (changing technologies, processes, environments).Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education (i.e. year in school).There are different ranges applied to specific locations. The average hourly rate in the U.S. for the position is listed below.Regional plus NY:$16.00 – $21.00 USDNational Major Cities plus, CA, CO, NY Metro area:$17.50 - $23.50 USDSan Francisco Bay Area Only:$20.00 - $26.00 USD #LI-Remote
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