Director, Talent Acquisition

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:The Director of Talent Acquisition, reporting to the SVP of People, is responsible for overseeing the design and delivery of the Philippines recruitment strategies to attract, evaluate and hire exceptional talent. The ideal candidate is solutions oriented with a growth mindset and will drive initiatives for creative candidate generation to ensure a diverse high performing pipeline is available to meet the needs of the growing business. This will include evolving sourcing strategy, developing processes for better operational efficiency, and creating KPIs and reporting to ensure optimal time to fill and quality of hire metrics. This role will also provide leadership for the Philippines talent acquisition team, ensuring a strong recruiting culture focused on candidate experience, diversity, timeliness and quality while meeting the demanding hiring volumes with a specific focus on acquiring high performing talent within a call center environment.Responsibilities:Manage the Philippines  talent acquisition team working to ensure we are hiring the best talent and delivering the right results for the business.Evaluate and refine sourcing and selection procedures.Establish an “employer of choice” reputation.Embrace diversity, inclusion and belonging to ensure our philosophy is deeply embedded in recruiting activities.Develop and maintain a deep understanding of our business, the market, our competition and emerging trends for acquiring the best talent in our industry.Innovate and experiment with new approaches to candidate sourcing, engagement, recruitment and retention.Defines, monitors, and reports key talent acquisition metrics and measurements.Collaborate with business leaders to continually assess and improve the effectiveness of our talent acquisition programs.Manage a clear set of measures to analyze, forecast, track and communicate results and challenges to the senior leadership team.Build strong professional relationships and lines of communication across the company and the HR organization in order to facilitate collaboration and partnership with the Philippines Talent Acquisition team.Maintain a “continuous improvement” model for optimizing talent acquisition.Develop, mentor and grow a team of high performing professionals by providing continuous feedback and development to the team.Manage regional talent acquisition budget and associated costs.Directly recruits and sources for positions, when needed.Knowledge, Skills, Experience:Bachelor’s degree in Human Resources, Business Administration or related field10+ years of related work experience with experience leading a recruiting team handling the entire recruitment lifecycleExperience leading high volume recruiting in a call center environment and across multiple locationsExperience creating a strong employment brand leveraging social media, marketing and other platformsResults oriented with proven critical thinking, innovation and flexibility in taking care of changing and ambiguous situationsPossess strong business acumen and experience working with and recommending creative recruitment tools, technologies and platforms to enhance process efficienciesStrong experience in workforce planning, forecasting and developing, while ensuring appropriate resource plans to deliver the recruiting goalsDynamic leadership and employee development skillsStellar interpersonal skills – we are all about our employees and this role requires high focus on a candidate experience that puts people firstExcellent verbal and written communication skills. Ability to present information and respond to questions to a varying levels of internal and external partners. Experience interfacing with clientsPassion for working in and managing a fast-paced, collaborative environment with ability to drive clarity and solutions; demonstrated resourcefulness in setting priorities and recommending investment in people and systemsAdvanced proficiency utilizing Microsoft Suite and various recruiting software required, experience with Workday Recruiting preferredFlexible hours to support the varied hours of a call center and ability to work on-site.Ability to travel to support the needs of the business.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.