It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Role This opportunity will be filled by someone who is passionate about email technology and has a deep understanding of email authentication protocols (SPF, DKIM, DMARC). The role demands the interaction with technical staff at large-scale enterprises to drive a stronger email security posture. The individual will assist our clients with the implementation of the Email Fraud Defense Suite of Products. The successful candidate will have sound technical experience and skills, and great interpersonal and communication skills. The candidate must be able to take responsibility and accept accountability for successful customer engagements. The candidate must also demonstrate Project Management skills and the ability to manage multiple implementations simultaneously.Your day-to-day Engage with our Email Fraud Defense customers as an expert in the fieldDrive high levels of customer satisfactionCoordinate with multiple parties – the customer as well as their 3 rd parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projectsDrive complex implementations while working side by side with the customers to solve their unique problemsWork with internal teams (most notably engineering, sales, product management)Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense productsWhat you bring to the teamProject management skills with a high attention to detailHands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)Excellent written and verbal skillsRelevant Consulting experienceMust be comfortable with presenting and explaining technology to people with less technical knowledgeMust have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skillsMust be able to thrive in a fast paced, high stress start-up environmentDemonstrated experience in working with broad cross-functional teamsExcellent organizational, analytical and influence skillsAbility to work independently, ability to adapt quickly, positive attitudeDemonstrated experience in supporting Fortune 500 or other large customersExperience with Proofpoint products is a plusExperience with Secure email Gateways is a plusBA/BS or higher in Engineering or related fieldMulti-lingual skills a plusIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 87,900.00 - 128,920.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 71,025.00 - 104,170.00 USDAll other cities and states excluding those listed above:Base Pay Range: 64,950.00 - 95,260.00 USD
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