Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Play a key role in optimizing and enhancing the efficiency of our global operating model to drive strategic growth and successImprove workflows, tool features and optimize data collection, establish governance policies and drive standardizationDrive organizational change and process documentation practicesContinuously refine and communicate Adobe.com operational metricsDetermine appropriate methods to analyze operations, relevant information and data to accelerate operational performanceLead the development, implementation and automation of operational dashboards to assist in data extraction and visualizationIdentify clear areas of operational opportunity within the organization (by noting bottlenecks, trends, or other data that can lead to those insights)What you'll Do Manage a small team of full time and contract resources with various operations functions supporting Adobe.comContinually evaluate existing processes and procedures and drive improvementsDrive the strategy, implementation and adoption of the Adobe.com Workfront and Jira integration, working with teams to define workflows, optimize features and data fields, establish governance and drive standards for teamsAdvocate with Workfront and Jira system admins on behalf of A.com teamsEvaluate, help drive requirements and operationalization of new tool onboarding and integrationsDrive adoption of new systems, processes and tool, implement training and ensure complianceEnsure ongoing accuracy of documentation relative to onboarding, process and toolsEstablish baselines, track and report on critical operational metricsAggregate, organize, and synthesize dataCoordinate departmental or cross-functional teams to extract narratives in order to report on performance and operational status with extended team and leadershipDocument findings, prepare reports and make recommendations to improve efficiencyCollect requirements and implement automated dashboards relative to metrics, and delivery and enablement status reportsManage Adobe.com PMO budget and SOW submissions, collaborating with finance, procurement and vendorsEstablish credibility with peers and be a driving force for change when neededWhat you need to succeed Bachelor's degree or equivalent experience2+ years of people management experienceMinimum of 5 years as an Operations Analyst or similar position, preferably with large enterprise web organizationsStrong analytical and problem-solving skills are crucialMust have deep knowledge and experience with Adobe Workfront, JIRA and agile methodologyPreferred experience with EazyBI, Power BI, Wiki and SharepointSolid understanding of Web technologies, including web content management systems (specific Adobe Experience Manager experience a plus)Consulting and project management skillsExcellent business partner management and presentation skillsDesired Traits Driver – Take charge. Get things done. Consistent record in operating effectively and autonomouslyVersatile – A problem solver and critical thinker, able to think strategically and also deliver tactics, roadmaps and project plans for executionOrganized – A planner who brings order and resolve to a fast-paced environment with matrixed organizationsCollaboration & Communication – Ability to work well with both technical and non-technical individuals up and down the org, capable of absorbing large amounts of information and the ability to distill it down to the essentialsQuality – Attention to detail and a consistent record of developing recommendations and implementations to improve operational efficiencyFlexible – Ability to juggle several projects and shift priorities as neededCreative – Exhibiting an innovative, forward-thinking approach to problem-solvingHigh EQ – Ability to stay calm and collected, focus on solving problems. communication, risk management and resolution skills. Ability to respectfully facilitate the successful resolution of issuesOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $102,200 -- $240,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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