System Support & Deployment SpecialistDescription -Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Key Role:To support and work with IT to resolve SAP S4 & HP Parts Store (HPPS) technical issue.To support SAP S4 deployment Golden transaction and testing.To ensure all RPB user stories tested, smooth system migration from legacy to new SAP S4.To support Magento testing (upcoming)IT support are mostly location in India (either follow IST / EMEA time zone)This role need to communicate effectively with IT supportResponsibilities: Develops product support plans on medium complexity product families.Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral .Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.Collaborates with regions/WW regarding service and support planning, implementation and performance.Performing business analysis identifying improvements .Education and Experience Required: Typically 3+ years experience in directly related business.Typically first level university degree or equivalent work experience .Knowledge and Skills: Moderate knowledge of IT and services industry.Must be able to analyze problems and solve them creatively.Good communication skills .Job -ServicesSchedule -Full timeShift -No shift premium (India)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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