Certification Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?As a Certification Manager at Genesys Beyond, you will be responsible for managing and growing our certification portfolio. You will lead a team of certification experts who design and deliver high-quality educational products and certifications for our customers and partners. You will also collaborate with other teams and stakeholders to ensure our certification offerings align with our business goals and customer needs.As the leader of the Genesys certification program, you will be responsible for creating and implementing a new vision and roadmap that aligns with business goals and customer needs. Key Responsibilities:You will oversee the cross-functional planning and execution of the certification program, ensuring that it offers high-quality and relevant certifications for various roles and segments.Monitor and improve the certification portfolio based on market trends, customer feedback, competitive analysis, psychometric data, and job task analysis.Work closely with other Genesys stakeholders to ensure that the product features and programs are integrated with the certification program.Manage the day-to-day operations of the program and ensure that it meets the global certification policy standards. Increase Genesys certification population.Measure and track the impact of certified individuals on sales.Key Competencies:Leadership in a cross-functional environment – the ability to lead, influence, and shape opinion among a peer group of senior leaders.General management – the ability to work with all functions to deliver strong P&L performance and growth.Maturity and business judgment – the ability to constructively interact with key internal and external leaders to successfully address complex business issues/opportunities.Flexibility - the proven ability to successfully deliver results while quickly adapting to changing priorities and unforeseen challenges.Qualifications:10+ years’ experience in the Contact Center and Telecom Industry5+ years working with global certification strategy for a major industry certification organization, overseeing direct reports.Ability to listen to customers, clearly separate perception from fact/data and execute winning plans and strategies to drive customer preference.Excellent written and oral communication skills, including performing presentations, and speaking in front of all levels of management.Ability to adjust communication to the intended audience. A comfort with technical and non-technical communications on the same or related issues is necessary.Self-starting, ability to work without supervision, takes ownership.May require up to 10% travelCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $83,600.00 - $164,000.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.