Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Job Overview:The Cardholder Success Coordinator plays a key role in the day-to-day support of Greenphire’s client’s clinical subjects. As a member of the Operations team, the Cardholder Success Coordinator serves as an expert on Greenphire’s systems and banking support, assisting cardholders with inquiries and daily transactional operations.ResponsibilitiesServe as a point of contact for participants (cardholders), responding to phone inquiries and some email inquiriesMaintain strong relationships with cardholders and internal stakeholdersUpdate customer contact information as neededBe a problem solver and provide a positive client experienceSuccessfully operate in accordance with the rules outlined by Greenphire’s banking partnerPerform other duties, assignments, and/or special projects as time or circumstances necessitateQualificationsBachelor’s degree or equivalent experience and/or training preferredFluency in English and Spanish required, additional languages are also acceptableExcellent communication skillsCustomer focus, strong desire to assist cardholders with their concernsInitiative and ability to self-educateStrong problem solving and analytical skillsExperience in Microsoft Office suiteAbility to use various online applications (inContact, NetSuite, etc.) as neededWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.