Senior Billing Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Our Senior Billing Specialist is a key player to the service we provide our customers.  This role will set up customer billing and credit information in the ERP system and work closely with management on scaling credit and billing procedures.  The Senior Billing Specialist is also responsible for working with customers and internal employees to answer customer questions and resolve issues while maintaining a high level of customer service in all communications. The ideal candidate for this position is well organized and excels in a fast-paced environment with high efficiency and accuracy. This position is a prime opportunity for someone looking to help shape the Billing Operations team objectives with an industry leader.Your day-to-dayRepresent the Billing team as needed in cross-functional projects and process improvement initiativesLead efforts to improve efficiencies associated with the Billing processesConduct new hire training on Billing Operations proceduresSet-up new customers, and maintain current contact and credit limit information in the ERP systemDeliver invoices using vendor portals and e-mailCreate monthly invoices and credit memosGenerate and reconcile daily and monthly batch invoicesRun customer credit reports for management reviewAssist with written documentation of billing and credit proceduresManage a ticketing system and various email groups to address customer inquiriesReview and enter tax certificates in Avalara tax systemMaintain credit approval documentation and partner contractsWork closely with the Order Management and the Accounts Receivable teamsWhat you bring to the teamStrong written communication skills to document internal proceduresSolid MS Office and Computer skills –including Excel, SharePoint, PowerPoint, OfficeHigh computer application literacy including ERP systems - preferably Microsoft AX D365, Salesforce, plus experience with multiple customer portalsSelf-motivated with a knack for being meticulous, detail oriented, and organizedStrong logical thinking and analytical skills to research and resolve questions regarding customer portals and internal proceduresTrack record of being a strong team player with a positive attitude and adaptability to changeAbility to work in a deadline driven, high volume environment while meeting SLAs and KPIsFlexibility to work extended hours at quarter endKnowledge of credit procedures and experience running D&B reportsExperience creating and reconciling high volumes of batch and manual invoices Understanding of sales tax procedures is a plusIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!