#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:A Readiness Services team member within CrowdStrike Services is the key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. You will serve as a liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer. Do you have experience managing relationships with cybersecurity managers and executives across a range of industries and company sizes?Have you previously advised clients on their cybersecurity priorities and objectives?Do you enjoy building - relationships with customers, developing success plans, and assisting Sales team members with account retention?Are you passionate about supporting customers as they prepare for incident response with CrowdStrike?Are you a true professional with an understanding of customer needs and an awareness of the cybersecurity threat landscape? Are you eager to help drive business development activities on a growing team?Are you eager to help drive business operations and program management activities on a growing professional services team?What You'll Do: Support our relationship managers with activities related to Incident Response retainer customers Manage internal client priorities within the retainer management organizationHelp support overall relationships with key Services Consultants through onboarding activities, ensuring renewals, and maintaining customer delightEngage with CrowdStrike Services leadership and other internal stakeholders to develop processes and maintain business operationsAdvocate customer needs/issues cross-functionally within CrowdStrikeMaintain knowledge of the CrowdStrike services and products What You'll Need:Successful candidates will have experience in one or more of the following areas:1+ years’ experience in some combination of: relationship management, program management, business operations, incident response service management, relationship management for retainer customers, cybersecurity sales, and/or cybersecurity advisory consulting servicesInterested in learning to build and grow strategic relationships with customers, specifically focusing on executives, program leads, and key program managersExperience in customer-facing project management with a keen eye toward customer serviceDemonstrated ability to excel in a fast-paced environment – including balancing competing priorities while still maintaining focus on detailsExperience in technical and creative problem solving, coupled with the analytical expertise to develop and oversee business processes Excellent client management skillsExceptional oral and written communication skillsStrong project management, organization skills, and business acumenAbility to foster a positive work environment and attitude#LI-AC1#LI-RemoteThis role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $70,000 - $105,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:02-26-2024
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