At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.At F5 Global Services (GS), we're introducing a new Center of Excellence program to produce repeatable, scalable, cost-effective, and objectively excellent creation, implementation, and management of Support and Services Offers for all products! We seek analytical and creative individuals who enjoy exciting opportunities to innovate, measure, and improve our processes, inter-organizational relationships, and work methods. The GS Center of Excellence Product Advisor establishes, maintains, and improves the working relationship between the Global Services organization and the Product Group. The role serves as a two-way subject matter expert between Global Services and the Product Group. For Global Services, the position will be a subject matter expert on the Product Group's portfolio, staff, priorities, and processes. For the Product Group, the role will be the primary point of contact when partnering with Global Services on Release Readiness projects, inter-organizational process improvements, requirements exchange, and new service development and implementation. The role of the Product Advisor involves eliciting, analyzing, and documenting Services requirements and effectively communicating them to stakeholders. They are responsible for managing requirement changes to ensure that delivering the solution adds maximum value. To accomplish this, they conduct interviews, facilitate workshops, and collaborate with Service delivery teams and Product Management to analyze requirements. Product Advisors deeply understand and future-state processes, related data, and systems to outline the consequences of making a business change to address a specific need. They are skilled at using analytics tools and metrics to assess and validate if a solution will fulfill requirements and deliver the stated business benefits.General ResponsibilitiesDesign, build, and maintain the project plan, including scope, schedule, budget, dependency, and risk managementAdvocate for supportability, quality, and customer experience throughout product planning and developmentManage the gathering of project requirements and project scope in a holistic manner across multiple teams and business functionsMonitor progress in execution and design a recovery strategy if the project deviates from the baseline planAssemble and publish effective status reports to serve a variety of audiences, from project team members to executivesDesign and deliver executive-level presentations to support the governance process for Product Lifecycle Management (PLM)Conduct retrospectives during and at the end of projects to support process, policy, and tool-set improvementsCollaborate with peers, managers, and team members across the organization to solve problems, drive continuous improvement, and coordinate actionsAbility to understand desired business functionality and translate it into documented application requirements Ability to create compelling business cases with accurate cost and effort estimations Advanced knowledge of business analysis best practices, including documentation requirements for large bodies of work Perform other related duties as assignedResponsibilities to Global ServicesGlobal Services to Product Group operational efficiencySubject Matter Expert on assigned Product Group(s)Align and coordinate communications and execution across Global Services workstreamsAdvocate for Global Services functional and non-functional requirementsCoordinate development and implementation of new Support and Services OffersPartner with Global Services workstreams to establish success metricsSynthesize objectives into strategies and execution plansExecute Release Readiness projects for assigned Product Group(s)Identify potential risks or issues and work with workstream leads to build and implement mitigation and resolution plansResponsibilities to Product GroupProduct Group to Global Services operational efficiencySubject Matter Expert on Global Services teams, offers, and key decision-makersProduct/Release intakeRepresent Global Services in cross-functional meetingsReport out on Global Services product lifecycle stage-gate readinessIdentify potential risks or issues and work with Product Management to build and implement mitigation and resolution plansKnowledge, skills, and abilitiesAbility to communicate effectively across written, verbal, and presentation formats to a variety of audiences, from project team members to ExecutivesAbility to develop a project schedule using work-breakdown techniques that lead to a defined critical pathAbility to use either Waterfall or Agile methods to manage projects, which may comprise both software and hardwareAbility to design and document a project charter that includes scope, schedule, budget, and risk management planAble to apply critical thinking techniques to analyze problems, develop solutions, build resource forecasts, or manage riskAbility to understand desired business functionality and translate it into documented application requirements Ability to create compelling business cases with accurate cost and effort estimatesAdvanced knowledge of business analysis best practices, including documentation requirements for large bodies of work Ability to lead through influence to drive both the team and program forwardAbility to manage and facilitate team meetings and initiatives to effectively develop plans and achieve goalsDesired: Strong working knowledge of technology companies and the interplay between Marketing, Product Development, Manufacturing, Customer Support, Sales and Professional ServicesExpertise in the use of standard tools for project and portfolio management, such as MS Project/MS Project ServerDesired: Experience using Azure Dev Ops, Confluence, and/or JiraStrong team orientation with the ability to listen, organize, and champion key initiatives and projectsFlexible, self-motivated, a standout teammate, and able to work independently and lead others on projectsExcellent communication skills with a demonstrated history of clean, concise written and verbal updatesWilling to travel up to 20% of the timeQualificationsTypically requires a minimum of 5 years related experience with a Bachelor's degree or three years and a Master's degree or equivalent work experiencePMP certification with accompanying experience managing projects to a successful conclusionAgile / Scrum Master Certification3+ years of direct or related experience in program managementExperience working with a geo-dispersed teamThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual U.S. base pay range for this position is: $163,128.00 - $244,692.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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