🚀 Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values , and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today.
We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.
💻 Role
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible, and if something goes wrong ensure that we are doing everything possible to make it right.
Interact with customer and seller with Customer first attitude ensuring a positive experience.
Assess then resolve Customer and Seller issues utilizing a variety of systems, processes and technology.
Research and investigate new products, listings, sellers and quality concerns.
Work with other departments to research and resolve open questions.
Collaborate with management to improve systems and supply chain efficiency.
Efficiently work through a backlog of open issues and monitor performance of key operations.
Make quick and financially sound decisions around inventory and customer satisfaction.
Represent the company with integrity and professionalism.
Review key metrics and utilize data to make informed decisions.
👋 You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:
4 year degree is a plus. 1- 5 years of experience in customer service, user experience or fulfilment
Fluent in both French and English, with a familiarity of the French market
Weekend availability required
Obsession with customers / being customer first / serving customers
Positive Customer first attitude
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Knowledge of Collectibles is a plus
Desire to enhance your career
🎁 Benefits
Flexible Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
$1,000* home office setup allowance
$150* monthly allowance for cell phone and internet
Care benefits
$450* monthly allowance on food
$500* monthly allowance for wellness
$5,000* annual allowance towards Childcare
$20,000* lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
Pension plan
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
*Equivalent in local currency
💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
View Original Job Posting