We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI. As a member of the Global Content Support teamvat Flexera you will be a key contributor to collecting, curating, researching and validating customer discovered and market data that drives Flexera’s product portfolio and data platform. Data is the fuel that drives customer value against enterprise-wide technology assets and is key to bringing visibility to product normalization, license optimization, vulnerabilities, and open source.We are looking for extraordinary Content Support Engineers that are organized, detail-oriented and curious to be a key contributor to the Flexera Data Platform. If you enjoy doing online research, keep reading! The successful candidate will be responsible for conducting research, investigating and collecting data into a Content Database, according to specific rules and procedures. He/she will also be tracking the latest information from the IT market and several other vertical markets, and updating/maintaining a comprehensive reference catalog with the most up-to-date information.This role requires strong skills in online research, with the ability to investigate and collect specified information quickly and accurately. People who have skills in process optimization, understand workflows, who can innovate, propose new ideas and realize incremental improvements, are of special interest to us. Responsibilities:Respond to external Customer and internal Sales, Product and Support requests to enrich our Data Platform with new content, according to our published SLA’sRespond to requests to investigate content related issues, identify root cause and remediateConduct research, investigate and collect data on software products from various sources and curate the data into the Data PlatformRelate data points from 3rd party vendors and product suppliers, and ensure consistency, quality and accuracy in our normalized databaseAdvise how data drives customer value, business use cases and decision makingIdentify, analyze, and interpret trends or patterns in complex data setsAbility to interpret data, analyze results using statistical techniquesAcquire data from primary or secondary data sources and maintain databases/data systemsTrack the latest information from the IT market and other vertical markets (Medical, Finance and Banking) and update/maintain a comprehensive reference catalog with the most up-to-date informationOperate with consistency, quality and accuracy in relation to our Content Operations standardsCommunicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requestsContribute to continuous improvement initiatives and update articles on our Flexera Knowledge BaseConfidently promote our team’s principles across the organizationRequirements:To be successful the Content support engineer will need to have some (if not all) of the following attributes:Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition and release management, Discovery Tools and licensing terms.Familiarity with product taxonomy, categorization, lineage and lifecycle nomenclature (GA, EOL, EOS, Obsolete)Familiarity of software licensing including open source and vulnerabilitiesFamiliarity with SaaS, PaaS, IaaS and Cloud technologiesStrong research skills, able to investigate, locate, and collect specific information quickly and accuratelyStrong reading comprehension skills, able to understand information found on web pages, product documentation, technical and marketing articles and extract specific content quickly and accuratelyComfortable dealing with huge amount of data and able to organize it according to specific rules and patternsDetermined and persistent self-starter in the quest to find the highest quality content, identify and solve content-related problemsFamiliar with ticketing tools such as JIRAFirm understanding of process workflows and reporting techniques using Excel, Word and PowerPointKnowledge of databases, API’s, SQL, scripting languages and process automation is advantageousStrong interpersonal skills, a team playerStay plugged into emerging technologies/industry trends and improve upon existing skills, abilities, and practicesKnowledge of multiple operating systems and platformsDesired:Passionate about self-learning and active in the (local or online) tech communityHighly motivated with attention to detail and strong problem-solving skillsSelf-driven and prepared to go the extra mile when the team is challengedAchieves the right balance of confidence and respectAbility to communicate effectively and efficiently within and between teamsThe Role Will Offer You In Return:An opportunity to be part of a truly global team, geographically dispersed across North America, EMEA and APACThe scope to learn how data is central to enterprise asset management A team that values trust and community#LI-PS1#LI-TechnicalSupport#LI-HybridFlexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
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