Manager, Collections

Clarivate is seeking to hire on a collaborative Credit & Collections Manager to join our global Finance team! In this role, you will manage a team of collection specialists and analysts who investigate delinquent accounts, analyze account performance, make recommendations to release orders on past due accounts and investigate bankruptcy claims. Partnering cross-functionally, you will manage efforts and/or refer accounts to third party action when internal collections are not effective.About You – experience, education, skills, and accomplishments…5+ years of high-volume B2B Collections experience2+ years of supervisory experienceWhat will you be doing in this role?...Create an inspiring team environment with an open communication cultureDelegate tasks and set deadlinesOversee day-to-day operationFirst level of escalationMonitor team results and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsSuggest and organize team building activitiesHandle and manage Collections, Credit Risk, Dispute Management, Refunds, Reporting, Self-AssessmentsAbout the TeamWe are a very successful Collections Team within Clarivate with a knack of maximizing cash collections while providing "best in class" customer service.Hours of WorkThis is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.This is a hybrid position working in the Tempe, AZ office 2-3 days a week.#CB#LI-HybridClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled