Customer Marketing Manager

WHAT IS BOX?   Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle. Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 100,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. WHY BOX NEEDS YOU? We are looking for an exceptional Customer Marketing Manager to join our dynamic marketing team. In this role, you will drive customer engagement and advocacy within our customer base through strategic marketing initiatives aimed at retention, expansion, and advocacy.   WHAT YOU'LL DO: Tailor and develop comprehensive customer-focused marketing plans aligned with business objectives. Craft personalized messaging and content tailored specifically for key customer accounts across various channels such as email campaigns, social media programs, direct mail, and events. Collaborate closely with cross-functional teams including product management, sales, and customer success to ensure cohesive strategies Cultivate a culture of customer advocacy by empowering satisfied customers to become brand ambassadors through testimonials, case studies, and participation in community events Utilize data insights to enhance the overall customer experience through targeted communication strategies Drive adoption of new products or features by tailoring and localising impactful campaigns aimed at existing customers Measure campaign effectiveness using KPIs like engagement metrics, customer health scores, and upsell/cross-sell rates; adjust strategies accordingly WHO YOU ARE: Proven track record in B2B technology/customer marketing roles 5 or more years experience at a SaaS or relevant technology company Strong understanding of SaaS/tech industry trends Exceptional written and verbal communication skills Ability thrive in fast-paced environment while managing multiple projects simultaneously Team player - organizing and managing with multiple stake-holders and groups contributing who likes to work with a fast-paced environment French and/or German language is beneficial If you're passionate about leveraging innovative marketing techniques to build strong relationships with our valued customers - come join us at Box! Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright. EQUAL OPPORTUNITY   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here .