People Support Advisor

Job Requisition ID #23WD74458Position Overview The People Support team is the first point of contact for all HR related enquiries and services to all employees in Autodesk. The People Support Advisor is part of a team that strives to provide five-star experience to all employees through every single interaction. This role contributes to the continuous improvement of the HR Service delivery through analysis of their first-hand interactions with employees. The People Support Advisor brings a broad understanding of HR processes and tools, as well as basic know-how of local and regional nuances around benefits and policies. This is coupled with strong customer focus, communication skills and solution orientation. This team thrives on providing prompt, reliable, stellar customer experience.ResponsibilitiesEnsure consistent and reliable support to employeesManage enquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries to Tier 2 or COE, when required within the defined service levelsBuild strong knowledge on HR policies and processes both global and regionalProvide transactional support, basic data requirements and administrative tasks such as Verification of Employment, Business Visa letters etcManage L&OD administrative and operational activitiesActively participate and contribute to projects/enhancement opportunities/new scope of workSupport all Tier 1 tasks/activities as and when requiredMonitor case queue and pro-actively highlight/take actions on ageing casesCollaborate with the People Service team to share feedback from employees to improve the delivery of servicesIdentify areas to improve employee experience leading to a 5-star experienceMinimum QualificationsAt least 3-5 years’ experience in a customer service, service center, or shared services roleDegree or relevant qualificationProven organizational skillsAttention to detail and methodical approach requiredExcellent interpersonal and communication skillsHigh integrity and ability to always maintain confidentialityAbility to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focusedExcellent technical skills (Excel, Word), as well as experience of HR systems such as Workday and supporting tools such as Service NowAbility to manage a demanding employee base, re prioritizing regularly to meet specific requirementsStrong team player who remains positive during challenging assignmentsAbility to work in a fast-paced environment with high volume and complex demandsGreat communicator, with experience of dealing with a variety of audiences at all organizational levels#LI-AV1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).