Certification Program Manager

Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:GeneralThe Certification Program Manager will provide comprehensive support to the Broadcom Certification program. This person will directly support the Broadcom Certification business operations by contributing to ongoing business planning, process design, vendor management and project management efforts. ResponsibilitiesManage Education / Certification business process development, integration, and optimizationServe as the primary point-of-contact for Certification business operational processesManage Certification business operations in planning, coordinating, and supportingCoordinate tactical marketing activities with the global Marketing teamProgram-level strategic planning, interaction with executive level management, complex issue resolutionWork with the Team to analyze, measure, and improve (or replace) existing business processesCreate, organize, and maintain comprehensive documentation for Education / Certification business operation processesCertification data analyzing and reporting skillsManage and coordinate with different vendors for Business operationsImprove certification operations, security, and exam development / publishing timelinesCertification Voucher & Discount Process ManagementCreate, organize, and maintain comprehensive documentation for Education / Certification business operation processesStrategic program planning & Implementation of multiple certification data management platforms and user interfacesMigrating certification programs due to acquisitions and vendor transitionsExperience RequirementsBachelor’s degree or equivalent experienceFlexible to attend calls in different time zones supporting America's opsStrong attention to detail – ability to drill down into details and ensure accuracy in deliverablesExcellent written and verbal communication skills with the ability to interact with all levels of management Effective analytical, troubleshooting and problem solving skills Capable of working cross functionally within the company Sharp decision making skills, ability to multitask, work independently and prioritize Excellent written and verbal communication skills (English) Technical SkillsMicrosoft OfficeBasic cloud concepts / knowledgeDesirable field of experience10 of 15 years professional experience in IT customer supportUnderstanding of IT Education/Certification Program, project administration, or customer support processesProfessional verbal and written communication skills and the ability to type at least 30 wpm.Ability to work independently and resolve business issues proactivelyProven ability to build relationships and work collaboratively across organizational boundariesExperience in large, rapidly growing global businessesFlexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processesAbility to work successfully in a fast paced, changing environment and adapt to meet constantly evolving business needs.Creativity, initiative, high energy levelProven people management and team building skills Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing prioritiesBroadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.