Summary Posted: Dec 20, 2023 Role Number: 200529887 As a product manager working in Customer Systems IS&T there is an opportunity to influence the evolution and delivery of cool, groundbreaking tools and applications that will enable Apple to deliver outstanding support for a wide array of products used in the home and for business! This opportunity calls for a candidate with an eye for innovation and resourcefulness to help define the roadmap for Apple’s support tools that we use which will help our customers get answers to their questions, help in solving their problems and connecting them to the best source of information when we need. Innovation is key in this role as product managers need to anticipate the needs of users and look for ways we can optimize existing workflows and processes! Key Qualifications Key Qualifications 3 years proven experience in a Technical Product Management role and delivering a product to market in an enterprise-level environment. Solid knowledge of applications performance improvement techniques and caching solutions. Experience developing with client-side web technologies (CSS, variety of Javascript libraries & frameworks, AJAX) desirable. Ability to brainstorm and communicate technical ideas and issues with peers and Engineering managers. Self-motivated and a collaborative teammate partnering with Engineering Teams, Dev Ops, and other stakeholders to deliver compelling products. Good organizational skills and an effective communicator. Be able to present and get support for project proposals. Description Description Work hands-on with software designers, UX designers, localization, and engineering DRIs to track project details and drive multiple concurrent deliverables to completion. As part of your role, you identify and communicate risks and dependencies, provide timely project status updates to stakeholders, solve problems, and remove obstacles for development. Also, you identify opportunities for schedule improvements and process efficiencies within and between teams. This role includes presenting to a wide audience ranging from technical teams to executives in order to demonstrate product capabilities. Help drive consensus and agreement on the vision and the product strategy. Education & Experience Education & Experience Bachelor's degree or equivalent work experience in Engineering, Computer Science, or Business Information Systems. Additional Requirements Additional Requirements
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