Senior Field Applications Scientist

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Senior Field Applications Scientist - Germany (Hamburg/Hannover/Muenster)As a Senior Field Applications Scientist here at Illumina, you will be the first technical point of contact in the field for Illumina customers. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Field Applications Scientist partners with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.It is essential for the successful candidate to be based in one of the following locations within Germany: Hamburg/Hannover/Muenster​ or surrounding area. This is a Field Based role which will require travel up to 80%, and it is essential that the candidate appointed is flexible and willing to travel with a valid driving license within Germany. Fluent/Native language skills in both German and English also are essential.Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!Why You:You will have a scientific background with a degree or PhD in a relevant subject such as Molecular Biology, Biochemistry, Bioinformatics or Genomics and will have previous experience working within the Biotech sector, preferably in the field supporting customers. Knowledge of genomics, sequencing applications and methods that apply to Illumina technology are highly preferred with software/bioinformatics skills and experience also being highly preferred.This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.Tasks and Responsibilities:Coordinate new installations, including facility inspections, instrument validation, and customer training. Review and approve operational quality of equipment and instruct customers in operations and maintenance of system.Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interpret customer needs and identify if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.Support CE-IVD-labeled diagnostic products in addition to the entire Illumina portfolio.Regularly communicate essential technical product updates to external customers and Sales counterparts to drive customer success.Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive information and new sales opportunities.Partner with other functional roles and colleagues under the Illumina team selling model that includes various specialist roles, (key) account managers, district sales managers, and Inside Sales to execute on and assist with the development of strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.Participate in departmental project teams; work collaboratively to execute project plans.Prioritize tasks and responsibilities to achieve departmental key performance metrics.Represent the company professionally, ethically, and morally at all times.Preferred Experiential Background:Proficiency in the German and English language essential.Considerable working experience in biotech industry.Experience of working in a clinical or regulated environment.Prior field experience supporting customers in a highly technical field.Knowledge of the diagnostic market is a plus.Knowledge of genomics, sequencing applications and methods that apply to Illumina technology.Experience with Illumina software’s portfolio e.g. DRAGEN, BSSH, or Clarity LIMS would be beneficial.Hands-on experience in analyses of genomic datasets of various application types using bioinformatics tools and pipelines, including command line and graphical user interfaces.Competence in R, Perl, Python or other scripting language appropriate for genomic analyses would be advantageous.Autonomy to work in the region.Experience with lab or liquid handling automation.Willing to travel up to 80% essentialWhat Can You Expect Our team members are bright, energetic and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.INDEUR#LI-EMEA#LI-HYBRIDIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.