Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role: JOB DESCRIPTION TEAM LEADER Position Overview: The Team Leader is responsible for managing, monitoring and developing the group of collaborators under his/her charge, he/she is also responsible for providing the necessary tools for the team to perform its tasks to ensure the continued fulfillment of the goals sought by the client. Specific Responsibilities May Include: •Manage the day-to-day needs of our business partners and clients. •Develop collaborative working techniques and skills •Implement and qualify assessments to measure the performance level of the team, providing constant monitoring metrics assigned to the team and quality standards required by the account •Implementation of action plans •Responsible for the ongoing development and supervision of collaborators. •Measurement and evaluation of performance •Identify and assess future and current needs through career paths, annual performance appraisals and consultations with business partners and clients through periodic coaching to collaborators •In the absence of the account head, may be asked to lead the entire account, act and make decisions on behalf of the team. •Other duties as assigned and as business needs dictate JOB REQUIREMENTS •Advanced knowledge of the business and business acumen; operational excellence •Previous or current experience leading teams •Intermediate to advanced knowledge of Google drive, Microsoft Office. •Excellent communication skils; verbal and written •Excellent leadership skills •Ability to plan, multi-task and manage time effectively •Must be flexible with schedules and available to work a variety of shifts to meet the needs of the business Preferred Experience, Skills & Competencies: •Previous call center management experience •Sales experiences is required What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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