Ready to be a Titan?If you are a strategic thinker with a passion for leveraging technology to drive business success, we invite you to apply for this exciting opportunity to shape the future of our organization's business technology landscape.The Sr. Manager, Strategy, Planning and Operations will be a key leader responsible for leading our organization's strategy, planning, and optimizing business operations. As part of the Business Technology Leadership team, the ideal candidate will possess a strong blend of technical expertise, business acumen, and leadership skills to drive innovation, efficiency, and alignment of technology initiatives with overall organizational goals.This is an exciting opportunity for a talented and experienced technology leader to join a growing company and make a significant impact.What you'll do:Partner with the Business Technology Leadership team to develop/maintain Vision, Strategy, Execution, and Measurements of Success. Consistently and strategically evaluate the BT organization to determine and recommend areas for improvement around process, resourcing and technology including C-level communication as required, vendor management, SLA compliance, and performance success of the organization.Develop and implement the Ideation/Demand intake process.Manage portfolio of technical projects. Partner and coordinate with the central PMO team to align with corporate standards.Manage and partner with Finance on the AOP/fiscal budget for H/W, S/W, SI Partnerships, etc.Collaborate with BT leaders and architects to identify Software Rationalization opportunities and develop plans to execute on those opportunities.In partnership with finance, oversee Software renewals and license management.Work with BT Leadership to drive QBRs with key BT vendors. Work with the VP of BT to drive operational cadences (team and technical rituals) around business planning, team communication and delivery to ensure efficiency of the BT org.Establish a practical metrics process to measure the quarterly success for the various stakeholders (Finance, Sales, Marketing, HR, Customer Success, etc.)Lead operational reviews and portfolio reviews across BT to ensure we achieve operational excellence, while executing on transformation commitments..Manage a team and operate through a lens of scalability and company evolution informed by company mission and stakeholder needs.What you'll need:Bachelor’s degree in Computer Science, Information Systems, or related field with 10+ years of IT experience, including demonstrated success working as a member of a team in a senior leadership role. A Master’s degree is a plus.Excellent leadership abilities and management skills with a proven record of strategic planning, productivity, and process improvement, change management, and budget and resource management.Strong understanding of business processes and the ability to align technology initiatives with organizational goals.Demonstrated success in implementing innovative technology solutions to enhance business operations.Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams.Strong vendor management and negotiation skills.Proven experience in budgeting and financial management.Experience in high-growth, SaaS, Pre-IPO companies is desirable.Excellent relationship-building, communication skills, and negotiation skills. The ability to get things done via influence vs. authority is paramountStrong critical thinking and problem-solving skillsThe ability to model and create an environment of accountability for outcome-based objectives.Self-starter attitude and track record for managing through ambiguity and seamlessly executing quickly on complex projects with minimal guidanceExperience with building operations for scale is a major assetBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $137,000 USD - $196,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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