Ready to be a Titan?The Enterprise Implementation Services team serves as the central cog in the setup, configuration, training and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our impact reverberates throughout the customer journey, directly correlating to the retention and expansion of these high-value customers. Each Project Manager’s ability to develop strong relationships, identify and mitigate risk, drive feature adoption and deliver with consistent and effective communication enables the Enterprise Implementation Services team to achieve at a high level and provide immense value to our customers and the business. We care a great deal about our work, and are sustained by the difference it makes not just for the businesses we work with, but for the thousands of individuals and their families that our software impacts every day. ServiceTitan is looking for a Manager to join our rapidly growing team. As Manager on the team, you will become a crucial part of the organization enabling the rapid growth of ServiceTitan and ensuring our team is supported in its development. You will be a critical part of the organization's success and will be at the forefront managing the delivery of ServiceTitan’s largest customers.The Manager will oversee a group of 8-10 Project Managers, providing oversight of a Project Management team with a portfolio of 50-80 client engagements at any given time. In this influential position you will have three main responsibilities: 1) own customer satisfaction, time to value, and delivery quality, 2) serve as the primary escalation point for all implementations owned by your team, 3) support and develop your team of Project Managers. You will be expected to travel approximately 5-10% of the time to observe, mentor, and enable the Project Managers at on-site client engagements.What You'll Do:Be a leader taking ownership of one of the most impactful and challenging segments at one of the top SaaS companies in the worldOversee a team of talented Project Managers, ensuring timely and quality deliveries of the product and full accountability for team goals and outputAnticipate project risks and issues, ensure effective communication plans are established, and confidently address any and all challengesDevelop and train new team members on best practices of project management, the implementation process, and the value of the ServiceTitan platform Collaborate with cross-functional partners in Sales, Success, Technical Services and Product to ensure the voice of the customer is the central focus in recommended enhancements to the software and Customer JourneyWhat You'll Need5+ years of experience with implementing complex enterprise software solutions2+ years of experience leading a team of project managers or software implementation specialistsNatural ability to navigate a steep learning curve in a fast-paced environment External client-facing experience delivering projects to clientsExcellent emotional intelligence, patience, and active listening skillsAbility to motivate and lead resources in a challenging and fast-paced environmentExceptional project management and organizational skills. Proven ability to multitask and manage multiple moving pieces at a time while not losing focus on the detailsPossess a deep knowledge of project management best practices and how to effectively coach others to adopt themAbility to handle tough client-facing situations with an objective and pragmatic outlook; address issues by delivering concise, constructive feedback and creative solutionsA track record of being a team player and leader with strong interpersonal and communication skillsSelf-starter who thrives in an entrepreneurial, fast-paced environmentServiceTitan or Home Services industry exposure a plusWe value a diversity of experience - in fact, many of ServiceTitan’s top performers joined our team without experience that perfectly matched our requirements. If you have management experience and are up for a challenge, we strongly encourage you to apply.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $102,000 USD - $147,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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